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- Tasks: Provide top-notch IT support and troubleshoot issues for end users.
- Company: Dynamic tech company based in Manchester with a focus on growth.
- Benefits: Competitive salary, skill development, career progression, and hybrid work options.
- Why this job: Join a supportive team and enhance your IT skills while making a difference.
- Qualifications: Experience with Windows 10/11, Office 365, and strong communication skills.
- Other info: Exciting opportunities for career advancement in a collaborative environment.
The predicted salary is between 27000 - 29000 £ per year.
Location: Manchester, M16
As 1st-2nd Line Support / Service Desk Analyst / IT Support, you will provide end user support in a hybrid role, working Monday to Friday.
Required skills:
- Microsoft Windows 10/11
- Microsoft Office 365
- Active Directory
- Experience with Group Policy & SCCM (advantageous)
Successful candidates will possess excellent communication skills, strong and logical troubleshooting/diagnostic abilities, be resourceful, and have a growth mindset with ambition to progress.
Previous experience of adding value to a team and being the go-to person will be a significant advantage.
Apply now; we are waiting to invest in your career.
Senior 1st Line Service Desk Analyst employer: Pro-Connexions
Contact Detail:
Pro-Connexions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 1st Line Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior 1st Line Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to showcase your knowledge of Microsoft Windows 10/11 and Office 365. We want to see that growth mindset in action, so come armed with examples of how you've added value in previous roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about investing in your career, so you’ll be in good hands with us.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Remember, we love candidates who are proactive!
We think you need these skills to ace Senior 1st Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows 10/11 and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your previous experiences have prepared you for this role. We love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pro-Connexions
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft Windows 10/11, Office 365, and Active Directory. Brush up on any experience you have with Group Policy and SCCM, as these will likely come up in the interview. Being able to discuss your hands-on experience with these tools will show that you're ready for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about a time when you diagnosed a tricky problem or helped a colleague out. This will demonstrate your logical thinking and resourcefulness, which are key traits for a Senior 1st Line Service Desk Analyst.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist an end user with a common issue, so being clear and concise will help you stand out.
✨Emphasise Your Growth Mindset
Be ready to discuss your ambitions and how you plan to develop your skills further. Companies love candidates who are eager to learn and grow, so share your career goals and how this position fits into your journey. It shows you're not just looking for a job, but a place to build your future.
