At a Glance
- Tasks: Lead a team while providing top-notch IT support and mentoring.
- Company: Dynamic tech company in Manchester with a people-first culture.
- Benefits: Competitive salary, hybrid work, career progression, and skill development.
- Other info: Join a collaborative environment that values empathy and accountability.
- Why this job: Make a real impact by developing others and enhancing team performance.
- Qualifications: Experience in IT support and team leadership with strong coaching skills.
The predicted salary is between 30000 - 32000 £ per year.
Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role, enjoys coaching and mentoring, and still loves being hands-on technically? We’re looking for someone who can balance technical expertise with soft management skills, acting as a role model on the Service Desk while helping to develop, support, and motivate a team.
The Role
As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer, you’ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support. You’ll play a key role in onboarding, training, and developing Service Desk analysts, helping to create a collaborative, high-performing environment. Based in Manchester (M16), this is a Monday to Friday hybrid role.
Key Skills & Technologies
- Microsoft Windows 10 / 11
- Microsoft Office 365 troubleshooting
- Active Directory
- Aware of Group Policy
- SCCM / Intune
- DFS folder permissions in SharePoint
- Networking triaging
Leadership, Soft Management & Communication
We’re specifically looking for someone who has experience as a team leader or senior team member, and who enjoys people development as much as problem solving. The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate:
- Experience in team leadership, line support, or acting team lead responsibilities
- Strong coaching and mentoring skills
- Ability to provide performance support, guidance, and feedback
- A collaborative, people-first leadership style
- Excellent stakeholder communication and relationship-building skills
- Confidence in conflict resolution, prioritisation, and decision making
- Strong, logical troubleshooting and diagnostic ability
- A professional, approachable, and supportive manner
- A growth mindset, resilience, and emotional intelligence
Experience contributing to Knowledge Banks (KB’s), process improvement, continuous improvement initiatives, and setting best-practice standards is highly desirable.
Why Join Us?
- Opportunity to lead, influence, and develop people
- Clear career progression and structured skill development
- Hybrid working for work-life balance
- A company that values empathy, collaboration, and accountability
- We’re ready to invest in your leadership journey
Ready to Lead, Coach & Make an Impact? If you’re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now.
Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer in Manchester employer: Pro-Connexions
Join a dynamic team in Manchester as a Service Desk Analyst, where your growth and development are our top priorities. We foster a supportive work culture that encourages continuous learning and skill enhancement, ensuring you have the resources to advance your career. With a hybrid working model and a commitment to investing in your professional journey, this is an excellent opportunity for those eager to make a meaningful impact in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service desk roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached or mentored team members, as this is key for the Senior Service Desk Analyst role we’re looking to fill.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your leadership and technical expertise, as we want to see how you can balance both!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of your coaching and mentoring experiences, and how you've contributed to team success in the past.
Showcase Your Technical Skills:Don’t forget to mention your experience with Microsoft Windows, Office 365, and any other relevant technologies. We’re keen to see your troubleshooting abilities and how you’ve used them in real-world scenarios.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pro-Connexions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Windows 10/11 and Office 365. Be ready to discuss troubleshooting scenarios and demonstrate your knowledge of Active Directory and SCCM. This role requires a solid understanding of these technologies, so showing off your expertise will definitely impress.
✨Showcase Your Leadership Skills
Since this position involves team leadership, be prepared to share examples of how you've successfully led a team in the past. Talk about your coaching and mentoring experiences, and how you've helped others grow. Highlighting your people-first approach will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and conflict resolution skills. Think of specific situations where you had to prioritise tasks or make tough decisions. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Your Collaborative Spirit
This role is all about teamwork and communication. Be ready to discuss how you've built relationships with stakeholders and contributed to a positive team environment. Sharing your experiences in creating knowledge banks or improving processes will show that you're not just a tech whiz but also a great team player.
