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For Companies At a Glance
- Tasks: Provide top-notch end user support and resolve IT incidents.
- Company: Dynamic tech company in Manchester with a focus on growth.
- Benefits: Competitive salary, skill development, career progression, and hybrid work.
- Why this job: Join a supportive team and make a real impact in IT support.
- Qualifications: Experience with Windows 10/11, Office 365, and strong troubleshooting skills.
- Other info: Exciting opportunity for career growth in a collaborative environment.
The predicted salary is between 27000 - 29000 £ per year.
Overview
Salary: £27-£29k + Skill development & Career Progression + Benefits.
Location: Manchester, M16. Hybrid role, Mon–Fri, based in Manchester.
Responsibilities
- Provide end user support as part of a 1st- to 2nd-line service desk and IT support team.
- Support and resolve incidents to restore normal service operation and contribute to the team’s value.
Qualifications
- Microsoft Windows 10/11
- Microsoft Office 365
- Active Directory
- Experience with Group Policy & SCCM is advantageous
Skills and attributes
- Excellent communication skills
- Strong and logical troubleshooting/diagnostic ability
- Resourceful with a growth mindset and drive to progress
Additional notes
Any previous experience of adding value to a team and being the go-to person will have an advantage. Apply now, we are waiting to invest in your career!
Senior 1st Line Service Desk Analyst in Manchester employer: Pro-Connexions
Contact Detail:
Pro-Connexions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 1st Line Service Desk Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience with Microsoft Windows and Office 365 can shine through. We want you to show off your troubleshooting skills and how you’ve added value in past roles!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior 1st Line Service Desk Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows 10/11 and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Senior 1st Line Service Desk Analyst role. Share specific examples of how you've added value to previous teams.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pro-Connexions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10/11 and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with Active Directory, Group Policy, and SCCM. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved incidents in previous positions. Think about a time when you faced a tricky issue and how you approached it. This will demonstrate your strong diagnostic ability and logical thinking, which are key for this role.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist an end user who is struggling with a common issue. Clear communication can set you apart from other candidates.
✨Emphasise Your Team Spirit
Highlight any previous experiences where you added value to a team or acted as the go-to person. Companies love candidates who can work well in a team environment, so share stories that showcase your resourcefulness and growth mindset. It’s all about showing that you’re not just a lone wolf!