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- Tasks: Provide top-notch customer service and IT support in a hybrid role.
- Company: Dynamic company based in Leeds, focused on customer satisfaction.
- Benefits: Flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Kickstart your IT career while making a real difference for customers.
- Qualifications: Strong IT skills, excellent communication, and a passion for helping others.
- Other info: Join us for a fresh start this New Year!
The predicted salary is between 30000 - 42000 £ per year.
Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services / end user support, would suit someone with very strong IT skills.
As Customer Service Desk Analyst / Basic level IT Support you should have some of the following skills:
- Excellent written and verbal communication skills
- Proven planning and organisation skills
- Good time management
Successful Customer Service Desk Analyst / Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience.
Any Customer Service Desk Analyst / Basic level IT Support who has had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional!
Apply now we are waiting to invest in your career!
Customer Service Desk Analyst in Leeds employer: Pro-Connexions
Contact Detail:
Pro-Connexions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the IT support sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, make sure you can explain technical issues in simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled customer issues in the past. This will help you stand out during interviews and show that you’re ready for the challenges of a Customer Service Desk Analyst.
✨Tip Number 4
Don't forget to apply through our website! We’re excited to see your application and want to invest in your career. Make sure to highlight your IT skills and customer service experience to catch our eye!
We think you need these skills to ace Customer Service Desk Analyst in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent written and verbal communication, make sure your application reflects this. Use clear, concise language and avoid jargon. We want to see how you can communicate effectively right from the start!
Highlight Your IT Skills: Don’t forget to showcase your strong IT skills in your application. Mention any relevant experience or certifications you have. We’re looking for someone who’s not just tech-savvy but also eager to dive into the IT Support sector!
Demonstrate Your Customer Service Experience: Your application should scream customer service! Share examples of how you've provided exceptional support in the past. We love candidates who can show they understand the importance of a great customer experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pro-Connexions
✨Know Your IT Stuff
Brush up on your IT skills before the interview. Be ready to discuss any technical issues you've resolved in the past and how you approached them. This will show that you have the strong IT user skills they're looking for.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is key, practice explaining complex IT concepts in simple terms. You might even want to role-play with a friend to get comfortable with articulating your thoughts clearly.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you assessed customer needs and resolved issues effectively, as this will highlight your experience in customer assessment and triage.
✨Be Organised and Punctual
Plan your interview day meticulously. Arrive early, dress professionally, and bring any necessary documents. Being organised shows that you value their time and are serious about the role, which aligns perfectly with their need for good planning and time management skills.