Pro-Connexions in Hertfordshire is seeking a proactive 1st-2nd line Service Desk Analyst to join our office-based IT team, Monday to Friday. You will handle user accounts, troubleshoot routine hardware and software issues, onboard/offboard staff, provision laptops, and assist with installation and configuration while supporting our cloud stack (Microsoft 365, Freshservice, NinjaOne).
You will also document processes and provide end-user training, with secondary support to international offices.
Hertfordshire Service Desk Analyst | 1st–2nd Line to Cloud employer: Pro-Connexions
Join a leading Managed Services company that values its employees and fosters a collaborative work culture in West London. With a strong focus on professional development, you will have access to ongoing training and growth opportunities, ensuring your skills remain sharp and relevant. Enjoy the unique advantage of working in a dynamic environment where your contributions are recognised, and you can make a real impact while supporting a diverse range of clients.
