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- Tasks: Provide top-notch IT support and troubleshoot issues for end users.
- Company: Dynamic tech company based in Leeds with a hybrid work model.
- Benefits: Competitive salary, career development opportunities, and flexible working arrangements.
- Why this job: Join a supportive team and kickstart your IT career with real impact.
- Qualifications: Familiarity with Windows 10/11, Office 365, and a passion for learning.
- Other info: Great opportunity for growth and to become a key team player.
The predicted salary is between 25000 - 35000 £ per year.
Based in Leeds, Mon-Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared.
As a 1st-2nd Line Support / Service Desk Analyst / IT Support, you should have some of the following skills:
- Microsoft Windows 10/11
- Microsoft Office 365
- Active Directory
- Group Policy
- SCCM
or be willing and proactive in upskilling yourself.
Successful candidates need to have excellent communication skills, strong and logical troubleshooting/diagnostic ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any candidate who has had previous experience of adding value to a team and being the go-to person will have a huge advantage.
Apply now, we are waiting to invest in your career!
1st Line Support Analyst in England employer: Pro-Connexions
Contact Detail:
Pro-Connexions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst in England
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft Windows 10/11 and Office 365, and if you’re not familiar with Active Directory or SCCM, now’s the time to dive in. We all know that being proactive about learning can really set you apart from the crowd.
✨Tip Number 2
Practice your communication skills! As a 1st Line Support Analyst, you’ll be the first point of contact for users. So, role-play some scenarios with friends or family to get comfortable explaining tech issues in simple terms. We want you to shine in those interviews!
✨Tip Number 3
Show off your troubleshooting skills! Think of some past experiences where you solved a tricky problem or helped a team member out. We love hearing about how you’ve added value before, so have those stories ready to share during your interview.
✨Tip Number 4
Apply through our website! It’s super easy and we’re eager to see your application. Plus, it shows us you’re serious about joining our team. Let’s get you started on this exciting journey together!
We think you need these skills to ace 1st Line Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Windows 10/11 and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your previous experiences have prepared you for this role. We love hearing about your growth mindset and ambition!
Show Off Your Communication Skills: As a 1st Line Support Analyst, communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively. We’re looking for someone who can connect with users easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pro-Connexions
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows 10/11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles or how you plan to upskill yourself if you're not familiar with them.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in previous positions. Think about a time when you faced a tricky problem and how you approached it—this will showcase your logical thinking and resourcefulness.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so clarity and patience are essential.
✨Demonstrate Your Growth Mindset
Be ready to talk about how you’ve embraced learning opportunities in the past. Whether it's taking courses or seeking feedback, showing that you’re proactive about your development will resonate well with interviewers looking for ambition.