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For Companies At a Glance
- Tasks: Support users while developing Cloud and Infrastructure skills in a fast-paced environment.
- Company: Dynamic tech company based in Leeds with a focus on learning and development.
- Benefits: Competitive salary, overtime pay, benefits, and clear career progression.
- Why this job: Gain hands-on experience and mentorship from senior engineers to advance your IT career.
- Qualifications: Solid foundation in IT support with a desire to learn more about Cloud technologies.
- Other info: Work in a collaborative HQ environment with opportunities for real-world exposure.
The predicted salary is between 32000 - 35000 £ per year.
HQ-Based | Leeds WF17
Salary: £32,000 – £35,000 + £3,000 Overtime + Benefits + Career Progression
Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills? This role is based at the company’s HQ, working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression. This is a genuine opportunity to build your career, not just hold a job.
The Role
As an IT Support / Cloud Support / Infrastructure Support Engineer, you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in:
- Service Desk incident management and escalation
- Working closely with 3rd Line Cloud Technical Support Engineers
- Following and contributing to structured processes and procedures
- Producing clear, accurate technical documentation
- Adding value to the team and supporting continuous improvement
Technologies and Skills
You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more. Experience with at least two of the following:
- Microsoft Windows Server
- Microsoft Office 365
- Azure
- VMware
- Citrix
Core technical knowledge:
- TCP/IP
- DNS
- DHCP
- Active Directory
- Group Policy (desirable)
Environment
This is a HQ-based role, meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely. Previous experience in an enterprise-level environment or MSP is preferred.
Security Clearance
You must be eligible to become SC Cleared.
IT Support / Cloud Support / Infrastructure Support in Batley employer: Pro-Connexions
Contact Detail:
Pro-Connexions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / Cloud Support / Infrastructure Support in Batley
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support and cloud technologies. It's a great way to meet industry professionals who can give you insider tips and maybe even refer you to job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your knowledge in Microsoft Windows Server, Azure, or any other relevant tech. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions and scenarios you might face in an IT support role. Practise explaining complex concepts in simple terms, as communication is key when dealing with users.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals ready to grow their careers in IT support. Plus, it’s a direct line to us, so you’ll be one step closer to landing that dream job!
We think you need these skills to ace IT Support / Cloud Support / Infrastructure Support in Batley
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT support and cloud technologies. Share any personal projects or experiences that highlight your eagerness to learn and grow in this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role. Highlight relevant skills and experiences that align with the job description, especially those related to Microsoft Windows Server, Office 365, and Azure.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and avoid jargon unless necessary. We want to understand your qualifications without having to decipher complex terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at StudySmarter.
How to prepare for a job interview at Pro-Connexions
✨Know Your Tech Basics
Make sure you brush up on your knowledge of key technologies like Microsoft Windows Server, Azure, and TCP/IP. Being able to discuss these confidently will show that you have a solid foundation and a genuine interest in the role.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think about specific incidents where you managed service desk incidents or escalated issues effectively. This will demonstrate your ability to handle real-world challenges.
✨Ask Smart Questions
Come prepared with questions about the team dynamics, the technologies they use, and opportunities for career progression. This shows that you're not just interested in the job, but also in how you can grow within the company.
✨Highlight Your Learning Mindset
Since this role is all about developing skills, emphasise your eagerness to learn and adapt. Share any relevant courses or certifications you've pursued, and express your enthusiasm for working alongside experienced engineers to further your knowledge.
