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For Companies At a Glance
- Tasks: Provide end user support and troubleshoot IT issues in a dynamic environment.
- Company: Join a forward-thinking tech company based in Leeds.
- Benefits: Competitive salary, skill development, career progression, and hybrid work options.
- Why this job: Kickstart your IT career and make a real difference in a supportive team.
- Qualifications: Familiarity with Windows 10/11, Office 365, and a proactive attitude towards learning.
- Other info: Great opportunity for growth and to become the go-to person in your team.
The predicted salary is between 25000 - 26000 £ per year.
Salary: £25-£26 + Skill development & Career Progression + Benefits
Location: Leeds, WF19
Based in Leeds, Mon – Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared.
As a Service Desk Analyst, you should have some of the following skills:
- Microsoft Windows 10/11
- Microsoft Office 365
- Active Directory
- Group Policy
- SCCM
- Willing and proactive in upskilling yourself
Successful candidates need to have excellent communication skills, strong and logical troubleshooting/diagnostic ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any candidate who has had previous experience of adding value to a team and being the go-to person will have a huge advantage.
Apply now; we are waiting to invest in your career.
1st- 2nd Line Support / Service Desk Analyst /IT Support employer: Pro-Connexions
Contact Detail:
Pro-Connexions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st- 2nd Line Support / Service Desk Analyst /IT Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Microsoft Windows, Office 365, and Active Directory. Practice common interview questions so you can show off your communication skills.
✨Tip Number 3
Show your passion for growth! During interviews, talk about how you're keen to upskill and learn new technologies. Employers love candidates with a growth mindset who are eager to develop their skills further.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re excited to invest in your career and help you grow in the IT support field!
We think you need these skills to ace 1st- 2nd Line Support / Service Desk Analyst /IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills mentioned in the job description, like Microsoft Windows 10/11 and Office 365. We want to see how your experience aligns with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our Service Desk Analyst role. Let us know about your troubleshooting prowess!
Show Your Growth Mindset: We love candidates who are eager to learn! Mention any courses or self-study you've done related to IT support. It shows us you're proactive and ready to upskill yourself.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pro-Connexions
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows 10/11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles or projects. Showing that you’re proactive about upskilling will impress the interviewers.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your logical thinking and problem-solving abilities.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and clear.
✨Emphasise Your Team Spirit
Be ready to talk about how you've contributed to team success in previous roles. Highlight any instances where you were the go-to person for support or how you added value to your team. This shows that you’re not just a tech whiz but also a great team player.
