At a Glance
- Tasks: Lead and support a team of 20 Service Desk Analysts in a dynamic IT environment.
- Company: Join a forward-thinking company based in Birmingham with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for career growth.
- Other info: Be part of a supportive culture that values leadership and collaboration.
- Why this job: Make a real impact by mentoring and nurturing talent while enhancing customer service.
- Qualifications: Experience in managing IT Service Desk teams and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Based in Birmingham, Solihull, B90 area - Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analysts.
As Service Desk Team Leader / Manager, you should have either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment. You should have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties.
Successful candidates need to have:
- Excellent communication skills
- Solid experience of managing an IT Service Desk team
- Ability to mentor and nurture staff
- Experience in working to and setting KPI's & SLAs
- Excellent customer service skills due to high levels of interaction with customers, clients, and sometimes stakeholders
Ideally, the Service Desk Team Leader / Manager would be responsible for:
- Problem Management
- People Management
- Leadership Collaboration
- Assisting with technical help if needed
- Monitoring of the Service Desk Performance
Are you a Service Desk Team Lead / Manager who brings positivity and leadership through nurturing and supportive methods? If so, apply now; we are waiting to invest in your career.
Service Desk Team Leader / Manager in Solihull employer: Pro-Connexions Ltd
Join a dynamic and supportive team in Birmingham, where your leadership as a Service Desk Team Leader / Manager will be valued and nurtured. We offer a hybrid working model, competitive benefits, and ample opportunities for professional growth, ensuring you can thrive in your career while making a meaningful impact on our service delivery. Our collaborative work culture prioritises employee development and fosters a positive environment, making us an excellent employer for those looking to advance in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader / Manager in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've mentored team members or improved team performance. We want to see that you can inspire and guide others.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common service desk scenarios and how you’d handle them. Being able to demonstrate your problem-solving skills will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Team Leader / Manager in Solihull
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous experience in managing a Service Desk team. We want to see how you've led teams, set KPIs, and nurtured talent. Don’t be shy – this is your chance to shine!
Communicate Clearly:Since excellent communication skills are key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread! We appreciate well-structured applications that are easy to read.
Tailor Your Application:Make your application specific to the Service Desk Team Leader/Manager role. Mention your understanding of 1st, 2nd, and 3rd Line duties, and how you can contribute to our team's success. We love seeing candidates who take the time to connect their skills with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Pro-Connexions Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 1st, 2nd, and 3rd Line Service Desk duties. Be ready to discuss specific scenarios where you've applied this knowledge in your previous roles. This will show that you not only understand the technical side but can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you've set KPIs or SLAs and how you motivated your team to meet those targets. Highlighting your mentoring and nurturing abilities will resonate well with the interviewers.
✨Customer Service is Key
Since this role involves high interaction with customers and stakeholders, be ready to share your experiences in delivering excellent customer service. Discuss how you've handled difficult situations and maintained positive relationships, as this will demonstrate your capability in managing client expectations.
✨Be Ready for Problem Management Scenarios
Expect questions around problem management and how you would approach various issues that may arise within a service desk environment. Prepare to discuss your strategies for monitoring performance and resolving problems efficiently, showcasing your proactive approach to leadership.
