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- Tasks: Lead a new Service Desk team, manage performance, and oversee daily operations.
- Company: Join a dynamic tech company in Leeds, focused on innovation and growth.
- Benefits: Enjoy opportunities for training, career progression, and a supportive work environment.
- Why this job: Perfect for those eager to step into management and make an impact in tech.
- Qualifications: Experience in a similar role is essential; strong communication skills are a must.
- Other info: Fast-paced environment with a focus on continuous improvement and team development.
The predicted salary is between 36000 - 60000 £ per year.
Service Desk Team Lead / Service Desk Manager – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up!
Successful Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI\’s as well as resource management, handling escalations and want to move into Service Desk Management.
As Service Desk Team Lead /Service Desk Manager you should have excellent communication skills to handle stakeholder management / 3rd party interaction.
If you as a Service Desk Manager/ Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage, however we are willing to train on these areas.
We are only interested in Service Desk Team Lead who are keen to progress themselves – This is an ideal opportunity to break into Operations Management!
Apply Now! We need to move quickly!
Service Desk Team Leader in Batley employer: Pro-Connexions Ltd
Contact Detail:
Pro-Connexions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader in Batley
✨Tip Number 1
Familiarise yourself with the latest trends in service desk management. Understanding current technologies and methodologies can give you an edge during interviews, showing that you're proactive and knowledgeable about the field.
✨Tip Number 2
Network with professionals in the industry, especially those who are already in leadership roles. Attend local tech meetups or online forums to connect with potential colleagues and gain insights into what makes a successful Service Desk Team Leader.
✨Tip Number 3
Prepare to discuss your experience with performance management and KPI setting. Be ready to share specific examples of how you've successfully managed teams and improved service delivery in previous roles.
✨Tip Number 4
Show enthusiasm for continuous improvement and process implementation. Highlight any past experiences where you've contributed to enhancing service desk operations, as this aligns perfectly with what we're looking for in a candidate.
We think you need these skills to ace Service Desk Team Leader in Batley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a technology environment, particularly any roles as a Senior Service Desk Team Manager or Service Desk Team Lead. Emphasise your leadership skills and any relevant achievements in performance management and resource management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the opportunity to lead a new Service Desk. Mention specific experiences that demonstrate your ability to handle escalations, set KPIs, and manage a team effectively.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application of how you've successfully managed stakeholder relationships or interacted with third parties in previous positions.
Highlight Continuous Improvement Experience: If you have experience with service transitions or implementing processes and procedures, make sure to include this in your application. If not, express your willingness to learn and grow in these areas, showing your commitment to professional development.
How to prepare for a job interview at Pro-Connexions Ltd
✨Showcase Your Leadership Skills
As a Service Desk Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and setting KPIs. Highlight any experience you have in overseeing reports and handling escalations.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've managed stakeholder relationships and interacted with third parties in previous positions.
✨Emphasise Continuous Improvement
If you have experience with service transitions or implementing processes, make sure to bring it up during the interview. Even if you lack direct experience, express your eagerness to learn and contribute to continuous improvement initiatives within the team.
✨Demonstrate Your Ambition
The company is looking for candidates who are keen to progress. Share your career aspirations and how this role aligns with your goals. Show enthusiasm for moving into Operations Management and how you plan to develop your skills further.
