At a Glance
- Tasks: Provide end user support and lead a team in a dynamic service desk environment.
- Company: Join a forward-thinking company based in Manchester with a focus on growth.
- Benefits: Competitive salary, career progression, and a supportive team culture.
- Other info: Opportunity to contribute to knowledge sharing and set high standards.
- Why this job: Kickstart your managerial journey while enhancing your technical skills.
- Qualifications: Experience in 1st Line Support and strong troubleshooting abilities required.
The predicted salary is between 31500 - 38500 £ per year.
Based in Manchester, Mon – Fri, needed to provide end user support. Are you strong with 1st Line Support and want to get involved in supporting team members and getting yourself on a managerial path?
You should have some of the following skills:
- Microsoft Windows 10/11
- Microsoft Office 365 troubleshooting
- Active Directory
- Awareness of Group Policy
- SCCM / Intune
- DFS folder permissions in SharePoint
- Understanding of Networking triaging
Successful candidates need to have excellent communication skills, strong and logical troubleshooting/diagnostic ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves, and be driven with ambition to progress. You should also come across as very professional.
Ideally, you would have previously contributed to Knowledge Banks (KB's) and acted as a Senior member in a technical capacity, used to setting good standards.
Can you add value to a team? Apply now; we are waiting to invest in your career!
Senior Service Desk employer: Pro-Connexions Ltd
As a Network Consultant with us, you'll join a dynamic team that values innovation and collaboration, working in a vibrant location that fosters professional growth. We offer competitive benefits, a supportive work culture that encourages continuous learning, and opportunities to lead impactful projects using cutting-edge technologies like Fortinet and Cisco. If you're looking for a meaningful career where you can enhance your skills and make a difference, this is the place for you.
