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- Tasks: Provide top-notch customer service and IT support in a hybrid role.
- Company: Join a dynamic team in the Leeds area with a focus on growth.
- Benefits: Enjoy a supportive work environment with opportunities for career advancement.
- Why this job: Kickstart your IT career while making a real difference for customers.
- Qualifications: Strong IT skills, excellent communication, and a passion for customer service.
- Other info: Perfect for those looking to grow in the IT support sector.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services / end user support, would suit someone with very strong IT skills.
As Customer Service Desk Analyst / Basic level IT Support you should have some of the following skills:
- Excellent written and verbal communication skills
- Proven planning and organisation skills
- Good time management
Successful Customer Service Desk Analyst / Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience.
Any Customer Service Desk Analyst / Basic level IT Support who has had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional!
Apply now we are waiting to invest in your career!
Customer Service Desk Analyst in Mirfield employer: Pro-Connexions Ltd
Contact Detail:
Pro-Connexions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Analyst in Mirfield
✨Tip Number 1
Network like a pro! Reach out to people in the IT support sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off that infectious personality!
✨Tip Number 3
Showcase your IT skills! If you've got any certifications or relevant experience, make sure to highlight them during interviews. We know you’ve got what it takes, so let’s make sure they see it too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re excited to invest in your career, so let’s get you started on this journey together!
We think you need these skills to ace Customer Service Desk Analyst in Mirfield
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent written and verbal communication, make sure your application reflects this. Use clear, concise language and avoid jargon. We want to see how you can convey information effectively!
Highlight Your IT Skills: Don’t forget to showcase your strong IT skills! Mention any relevant experience or certifications you have. We’re looking for someone who’s not just tech-savvy but also eager to dive into the IT Support sector.
Demonstrate Your Customer Service Experience: Your application should scream customer service! Share examples of how you've provided exceptional support in the past. We love seeing candidates who understand the importance of a great customer experience.
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. We’re looking for someone with an infectious personality, so feel free to inject a bit of your character into your application!
How to prepare for a job interview at Pro-Connexions Ltd
✨Know Your Stuff
Brush up on your IT skills and be ready to discuss them. Familiarise yourself with common customer service scenarios and how you would handle them. This shows you’re not just a tech whiz but also someone who can communicate effectively.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is key, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with articulating your thoughts clearly.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed your time and organised tasks in previous roles. Think about specific situations where your planning made a difference, as this will highlight your ability to juggle multiple responsibilities.
✨Bring Your Personality
Don’t forget to let your infectious personality shine through! Be professional but also personable. A friendly attitude can go a long way in customer service, so be sure to smile and engage with your interviewers.
