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- Tasks: Manage IT onboarding for customers and build strong relationships with their teams.
- Company: Pro Carrier, a rapidly growing logistics company focused on customer service.
- Benefits: Competitive pay, free gym membership, private medical care, and fun company events.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 2-5 years in ecommerce, onboarding experience, and excellent communication skills.
- Other info: Opportunity for significant responsibility and career growth in a supportive culture.
The predicted salary is between 28800 - 48000 £ per year.
The guiding principle of Pro Carrier is to allow our customers to find sending their goods to and from anywhere in the world as easy and streamlined as possible across a range of offerings and all modes of transport. Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors. Pro Carrier’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth. Pro Carrier is poised for significant growth, with a strategy to grow to double in size over the next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that complement current services and additional market share from emerging markets.
Your new role: The role is responsible for managing and supporting the IT onboarding process for our customers, whilst establishing new and maintaining existing relationships. Working within the IT team the role reports to the Application Development Manager.
Responsibilities:
- Point of contact for the sales and account management team for all customer IT integrations
- Managing the technical onboarding process for new customers - communicating time frames and setting the internal and external expectations
- Liaising with the development team on any potential developments required to our Pro Carrier platform to support the customers' requirements.
- Maintaining the relationship between Pro Carrier and the customer’s IT teams
- Liaising with marketing to ensure we are communicating integration changes clearly and efficiently
- Playing an active role within the IT team contributing to the development and growth of the team and the business.
What you'll need to succeed:
- Activity reporting
- 2-5 years’ experience in the ecommerce industry
- Onboarding experience - customer and marketplace interactions
- Ability to adapt to a changing environment
Personal abilities/skills:
- Communication skills are paramount
- Manage developments to time frames
- Ability to work in a fast moving, dynamic environment
- Positive approach
What You'll Get in Return:
In return, you can expect to be given considerable responsibility for implementation and work closely with a small leadership team where your efforts and success will be noticed. We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc), pay day treats (free lunch or breakfast on us!), company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Apply for this role. Find out more about this position with Pro Carrier by speaking to a member of our team by phone or email.
Customer Integration Specialist in Tilbury employer: Pro Carrier LTD
Contact Detail:
Pro Carrier LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Integration Specialist in Tilbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that Customer Integration Specialist role.
✨Tip Number 2
Prepare for interviews by researching Pro Carrier and understanding their services. We should be ready to discuss how our skills can help streamline customer IT onboarding and enhance relationships with clients.
✨Tip Number 3
Show off our communication skills! During interviews, let’s demonstrate how we can effectively liaise between sales, account management, and development teams. Clear communication is key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up at Pro Carrier.
We think you need these skills to ace Customer Integration Specialist in Tilbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Integration Specialist role. Highlight your relevant experience in ecommerce and onboarding, and show us how you can contribute to our dynamic team.
Show Off Your Communication Skills: Since communication is key in this role, give us examples of how you've effectively managed relationships in previous positions. We want to see your ability to liaise with both technical teams and customers!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Pro Carrier LTD
✨Know the Company Inside Out
Before your interview, take some time to research Pro Carrier thoroughly. Understand their services, values, and recent developments in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Onboarding Experience
Since the role involves managing the IT onboarding process, be ready to discuss your previous experiences in this area. Prepare specific examples of how you've successfully onboarded customers or managed technical integrations, highlighting your communication skills and ability to meet deadlines.
✨Demonstrate Adaptability
Pro Carrier is looking for someone who can thrive in a fast-paced environment. Be prepared to share instances where you've had to adapt to changes quickly, whether it was in a project scope or customer requirements. This will illustrate your flexibility and problem-solving skills.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, upcoming projects, or how they measure success in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's growth.
