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- Tasks: Help customers with queries and ensure satisfaction with our services.
- Company: Pro Carrier is a dynamic cross-border ecommerce delivery service under DG International, established in 2009.
- Benefits: Enjoy free gym membership, private medical care, and fun company events with tasty treats!
- Why this job: Join a fast-paced team where your contributions are valued and recognised.
- Qualifications: Positive attitude, good communication skills, and basic Microsoft Office knowledge required.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Established in 2009, Pro Carrier is the exciting new cross border ecommerce delivery arm of DG International. The guiding principle of Pro Carrier is to allow our customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery partners, and backed up by smart and intuitive IT solutions, Pro Carrier has taken a fresh look at how we can support our customers to achieve cross border growth simply and effectively.
DG International was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors. DG’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth. DG is poised for significant growth, with a strategy to grow to double in size over the next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that complement current services and additional market share from emerging markets.
Your new role: A Customer Experience Advisor’s primary goal is to resolve all customer queries and ensure that customers are satisfied with the service or product Pro Carrier offers.
Responsibilities:
- Responding to customer enquiries
- Updating customer information in the company database
- Providing accurate information in a timely manner
- Tracking and investigating new tickets and potential claims
- Performing administrative tasks using internal systems
- Professional approach in answering calls and emails from customers
- Resolving customer queries in a timely manner
- Where necessary, escalate to internal departments to get the best resolution for the customer
What you'll need to succeed:
- Positive and proactive approach to satisfying customer needs
- Knowledge of the company and its products and services
- Good work ethic both individually and as part of a team
- Experience of working in a vibrant, fast-paced, dynamic office
Personal Abilities/skills:
- Excellent verbal and written communication skills
- Ability to work as part of a team as well as independently
- Ability to prioritise workload
- Basic knowledge of Microsoft Office documents
What You'll Get in Return:
In return, you can expect to be given considerable responsibility for implementation, and work closely with a small leadership team where your efforts and success will be noticed. We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks, pay day treats (free lunch or breakfast on us!), company social events via our social committee, Employee of the Month awards (a £500 bonus if you win!) plus many more!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Apply for this role. Find out more about this position with Pro Carrier by speaking to a member of our team by phone or email. By submitting this form you agree to the terms of our privacy policy and to receive emails regarding products and services. Note: Your subscription preferences can be updated at any time.
Technical Business Analyst JD employer: Pro Carrier LTD
Contact Detail:
Pro Carrier LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Business Analyst JD
✨Tip Number 1
Familiarise yourself with Pro Carrier's services and customer experience philosophy. Understanding their approach to cross-border delivery will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved customer queries in the past. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Network with current or former employees of Pro Carrier on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare questions that reflect your interest in the company's growth strategy and technology offerings. This shows that you're not only interested in the role but also invested in the company's future.
We think you need these skills to ace Technical Business Analyst JD
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Experience Executive position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or similar roles. Use specific examples that demonstrate your ability to resolve customer queries and work in a fast-paced environment.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with customers in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work for Pro Carrier specifically. Mention their commitment to customer service and how your values align with theirs, showcasing your enthusiasm for the role.
How to prepare for a job interview at Pro Carrier LTD
✨Know the Company Inside Out
Before your interview, make sure to research Pro Carrier thoroughly. Understand their services, values, and recent developments in the cross-border ecommerce sector. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Experience Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will highlight your proactive approach and problem-solving skills.
✨Showcase Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be ready to discuss situations where you excelled in a team setting as well as instances where you took initiative on your own. This balance will demonstrate your versatility.
✨Prepare for Common Interview Questions
Anticipate questions related to your work ethic, communication skills, and how you prioritise tasks. Practising your responses will help you articulate your thoughts clearly during the interview, making a positive impression on the interviewers.
