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- Tasks: Lead the digital transformation and eCommerce strategy for a growing company.
- Company: Join PRM, a leader in contract kitchens with over 75 years of experience.
- Benefits: Enjoy a hybrid work model and opportunities for ongoing learning and development.
- Why this job: Be part of an exciting transformation phase with ambitious growth plans and a customer-first mindset.
- Qualifications: Proven experience in digital/eCommerce transformation and strong technical knowledge required.
- Other info: Work from our Lancing office at least three days a week.
The predicted salary is between 48000 - 84000 £ per year.
This is a pivotal, transformation-focused role responsible for architecting and delivering the company’s digital and eCommerce offering. We are looking for a Head of Digital/eCommerce Transformation to lead the vision, define the digital architecture, and manage agency delivery to build a scalable, commercially viable platform.
What you will be doing:
- Leading the discovery and definition phase of the company’s digital and eCommerce transformation.
- Shaping and owning the long-term digital architecture and platform strategy, ensuring it is future-ready and scalable.
- Working with senior leadership to articulate and prioritise commercial goals for digital channels.
- Translating business needs into technical requirements and user journeys for agency delivery partners.
- Selecting and onboarding technology partners, platforms, and integration tools.
- Acting as the internal technical lead and external delivery manager – ensuring agency output aligns with business objectives and technical standards.
- Developing a roadmap that balances launch-readiness with long-term maintainability and flexibility.
- Establishing KPIs and success metrics for the new digital presence, from traffic and engagement to conversion and operational efficiency.
- Identifying capability gaps internally and shaping how digital skills and processes will be built into the business.
What we are looking for:
Essential Experience:
- Proven experience leading or playing a key role in digital/eCommerce transformation projects – ideally launching a digital channel from zero or overhauling legacy platforms.
- Strong knowledge of digital architecture principles, eCommerce technologies, APIs, and CMS ecosystems.
- Experience in collaborating with external developers or agencies to deliver robust, scalable digital platforms.
- Demonstrated analytical and quantitative skills, using data and metrics to back up assumptions.
- Ability to understand and document business requirements and translate them into technical solutions and project plans.
- Comfortable making platform recommendations and steering complex integration decisions.
Desirable Experience:
- Experience launching B2C and/or B2B eCommerce in manufacturing, retail, or consumer products.
- Experience in (technical) product design/development, working with engineers, or the wider logistics area (fulfilment).
- Familiarity with composable commerce, headless architecture, or microservices.
- Experience with change management and bringing a traditional business into a digital mindset.
About you:
- Visionary and strategic, able to shape a new channel from the ground up.
- Strategic thinker with a track record of solving problems.
- Technically fluent, able to challenge, interrogate, and guide external technical work.
- Able to navigate with data complexity and understand the fundamentals of agile development.
- Business-minded, constantly connecting digital activity to commercial value.
- Customer-centric, ability to understand complex problems/customer scopes, link them to draft solutions and set of requirements.
- Logical thinker, structured in problem-solving and architectural planning, with a holistic and considered approach to problem-solving.
- Excellent communicator, both with non-technical stakeholders and technical partners.
- Change leader, able to influence and bring others on a digital journey.
- Delivery-focused, with excellent attention to detail and drive to resolve issues.
- Well-organised and independent in communicating, prioritising, and meeting deadlines.
- Curious, never stops seeking knowledge.
Why join us?
With over 75 years of experience supplying contract kitchens to the UK’s leading housebuilders and private developers, PRM is also proud to support the social housing sector – including affordable housing and supported living projects. As part of Ballingslöv International, a Swedish group with a turnover exceeding €400 million across multiple European locations, we are driven by values that shape how we work: respect for all, collaboration, a customer-first mindset, ongoing learning and development, and a commitment to delivering exceptional value for all stakeholders. Now in Year 3 of an exciting phase of transformation, PRM has seen significant growth in both performance and reputation over the past two years. With strong foundations in place, we have ambitious plans for continued growth – making this a great time to join a business that’s evolving, investing in its future, and creating new opportunities for its people.
Please Note: This is a hybrid role, meaning you will be expected to work from our offices in Lancing, West Sussex for at least three days per week.
Head of Digital/eCommerce Transformation employer: PRM - Paula Rosa Manhattan
Contact Detail:
PRM - Paula Rosa Manhattan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital/eCommerce Transformation
✨Tip Number 1
Network with professionals in the digital transformation space. Attend industry events, webinars, or local meetups to connect with others who have experience in eCommerce and digital architecture. This can help you gain insights and potentially get referrals.
✨Tip Number 2
Showcase your thought leadership by sharing relevant content on platforms like LinkedIn. Write articles or posts about digital transformation trends, challenges, and solutions. This not only demonstrates your expertise but also increases your visibility to potential employers.
✨Tip Number 3
Prepare for interviews by familiarising yourself with the latest technologies and methodologies in digital transformation. Be ready to discuss specific projects you've led or contributed to, focusing on measurable outcomes and how you overcame challenges.
✨Tip Number 4
Research the company’s current digital presence and identify areas for improvement. During your discussions, share your insights and suggestions on how you could enhance their digital strategy, demonstrating your proactive approach and understanding of their needs.
We think you need these skills to ace Head of Digital/eCommerce Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital and eCommerce transformation. Focus on specific projects where you led or played a key role, especially those involving launching new digital channels or overhauling existing platforms.
Craft a Compelling Cover Letter: In your cover letter, articulate your vision for digital transformation and how your strategic thinking aligns with the company's goals. Use examples from your past experiences to demonstrate your ability to translate business needs into technical solutions.
Showcase Technical Fluency: Emphasise your knowledge of digital architecture principles and eCommerce technologies. Mention any experience you have with APIs, CMS ecosystems, and working with external developers or agencies to deliver scalable platforms.
Highlight Leadership Skills: Since this role requires change leadership, be sure to showcase your ability to influence others and guide teams through digital transformations. Provide examples of how you've successfully managed projects and communicated with both technical and non-technical stakeholders.
How to prepare for a job interview at PRM - Paula Rosa Manhattan
✨Showcase Your Transformation Experience
Be prepared to discuss specific examples of digital or eCommerce transformation projects you've led. Highlight your role in launching channels from scratch or overhauling existing platforms, as this will demonstrate your capability to handle the responsibilities of the position.
✨Understand Digital Architecture Principles
Brush up on your knowledge of digital architecture, eCommerce technologies, and APIs. Be ready to articulate how these elements can be integrated into a scalable platform, as this is crucial for the role.
✨Communicate Effectively with Stakeholders
Practice explaining complex technical concepts in simple terms. You’ll need to communicate with both technical partners and non-technical stakeholders, so being able to bridge that gap will be key to your success.
✨Demonstrate Analytical Skills
Prepare to discuss how you use data and metrics to inform decisions. Bring examples of how you've established KPIs and success metrics in previous roles, as this will show your analytical mindset and focus on results.
