At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues across a multi-site organisation.
- Company: Join one of Ireland's largest chilled food distributors with a focus on innovation.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to equal opportunities.
- Why this job: Be the go-to tech hero while modernising systems and making a real impact.
- Qualifications: Tech-savvy individuals with problem-solving skills and a passion for IT support.
The predicted salary is between 30000 - 40000 € per year.
As an IT Support Technician you will be joining one of the largest distributors of chilled foods throughout Ireland. You will be supporting a broad range of systems and technologies developing a skillset in all areas of IT. The successful applicant will be responsible for ensuring systems are running smoothly and supported to the highest standards. Must be able to perform troubleshooting to resolve IT issues and ensure all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. This is a great opportunity to join us as we embark on the journey to improve, modernise and upscale existing systems by utilising industry leading Sales, Distribution and Logistics technologies.
Key Tasks & Responsibilities
- Serving as the first point of contact for IT support within the multi-site organisation.
- Process support calls and promote use of Helpdesk.
- Prioritising and managing several open tickets and mini projects at one time.
- Direct unresolved issues to the next level of support personnel.
- Supporting people whenever they encounter challenges with technical equipment and network devices.
- Knowledge sharing to enable end users to understand how and why certain issues have evolved – especially when users can help themselves or avoid repeat support requests.
- Investigating, diagnosing and solving software and hardware issues.
- Document technical knowledge in the form of notes and manuals.
- Ensure the organisation’s hardware and software is adequately maintained.
- Repairing equipment and replacing parts.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Planning and undertaking scheduled maintenance upgrades.
- Identify and suggest possible improvements on procedures.
- Setting up accounts for staff, ensuring appropriate access rights are assigned to both systems, facilities and security systems.
- Ensure users receive introductory system training while promoting best practice.
- Assign and manage Office 365 user software licences.
- Ensure mobile communication sims and smartphones are managed, maintained and comply with security policies.
- Maintain phone system, voicemail and cordless handsets.
- Managing stocks of equipment, consumables and other supplies.
- Create and maintain ODBC Reports.
- Ensure the reliable transmission of EDI.
- To assist the IT Manager with implementing the IT strategy.
- Carry out weekly fire alarm testing throughout the premises.
We are an Equal Opportunities Employer.
IST26/02 - IT Support Technician in Lisburn employer: PRM Limited
Join a leading distributor of chilled foods in Ireland as an IT Support Technician, where you will thrive in a dynamic work culture that prioritises employee growth and development. With a commitment to modernising systems and utilising cutting-edge technologies, we offer a supportive environment that encourages knowledge sharing and innovation. Enjoy the benefits of working in a multi-site organisation that values your contributions and provides opportunities for meaningful career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IST26/02 - IT Support Technician in Lisburn
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've resolved IT issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in! Follow them on social media, comment on their posts, and even reach out directly to express your enthusiasm. This can help you stand out from the crowd and show that you're genuinely interested in joining their team.
✨Tip Number 4
Make sure to apply through our website! We love seeing applications come directly from candidates who are excited about what we do. Plus, it gives you a better chance to showcase your skills and passion for the role of IT Support Technician.
We think you need these skills to ace IST26/02 - IT Support Technician in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like troubleshooting and managing support calls. We want to see how you can contribute to our journey of modernising systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Don’t forget to mention your problem-solving skills and any experience with hardware and software issues.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially those related to systems, networks, and user support. We’re looking for someone who can hit the ground running, so let us know what tools and technologies you’re familiar with!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at PRM Limited
✨Know Your Tech Inside Out
Make sure you brush up on the specific systems and technologies mentioned in the job description. Familiarise yourself with common troubleshooting techniques for hardware and software issues, as well as any relevant tools like Office 365. This will show that you're not just a techie, but someone who can hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your ability to troubleshoot effectively and manage multiple support requests simultaneously.
✨Show Your Communication Skills
As an IT Support Technician, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Highlight your ability to share knowledge and empower users to solve their own issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how the company plans to modernise its systems. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
