At a Glance
- Tasks: Provide top-notch customer service and support the sales team with order processing.
- Company: Join a stable and reputable business in Tadworth, just a short walk from the train station.
- Benefits: Competitive salary of £30,000+, supportive team environment, and valuable experience.
- Other info: Training provided for in-house systems, perfect for those looking to grow in a fast-paced environment.
- Why this job: Kickstart your career in a dynamic role that enhances your organisational and communication skills.
- Qualifications: Experience in sales support or customer service, strong communication skills, and CRM knowledge.
Sales Support Administrator / Tadworth (Surrey) / KT15 Prize Placements are looking for an organised and customer-focused Sales Support Administrator to join our key client based in Tadworth, KT15, walking distance from the train station. The ideal Administrator will provide administrative support to the sales function, ensuring excellent customer service and the efficient processing of orders. The ideal Administrator / Sales Support Administrator will be responsible with the following: Respond to customer enquiries via telephone and email. Prepare quotations and support Account Managers with customer requirements. Process customer and supplier orders using the CRM system. Liaise with suppliers and internal teams to ensure on-time deliveries. Organising, filing paperwork and ensuring files are kept up to date Providing RAMS and using in-house systems (training will be provided) Skills Experience Previous experience in sales support, sales administration or customer service. Strong communication and organisational skills. Experience using CRM systems and Microsoft Office, particularly Word and Excel. Ability to manage multiple tasks, work accurately and provide excellent customer service. This is a great opportunity to join a supportive team within a stable and reputable business, gaining valuable experience in a fast-mov...
Customer Services Administrator - Tadworth - £30,000+ in Surrey employer: Prize Placements
Join a dynamic team as a Customer Experience Specialist where your contributions will directly enhance customer satisfaction and loyalty. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role. With a hybrid working model, you can enjoy the flexibility of working from home while still being part of a collaborative office environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator - Tadworth - £30,000+ in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prize Placements. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prize Placements before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prize Placements:Your cover letter is your chance to shine! Tell us why you want to work at Prize Placements specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prize Placements!
How to prepare for a job interview at Prize Placements
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
