At a Glance
- Tasks: Lead a team of support engineers and ensure top-notch service delivery.
- Company: Global market-leader in IT services with a focus on innovation.
- Benefits: Competitive salary, excellent benefits, and bonus opportunities.
- Other info: Opportunity to work with teams across the UK and China.
- Why this job: Make a real impact by driving continuous improvement in a dynamic environment.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 60000 - 65000 £ per year.
Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager / Team Leader to lead a team of support engineers based both in the UK and China, whilst remaining actively involved in the technical delivery of services.
Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology.
The Service Desk specialist will be responsible for the following:
- Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support
- Oversee incident, service requests, and problem management processes in line with ITIL best practices
- Monitor and report on service performance against SLAs and KPIs
- Drive continuous improvement of service desk processes, tools and user experience
- Act as an escalation point for complex or high-priority incidents
Service Desk Manager / Service Desk Team Leader - £60,000 employer: Prize Placements
As a Global market-leader based in Kings Langley, Hertfordshire, our company offers an exceptional work environment that prioritises employee growth and development. With a strong focus on teamwork and technical excellence, we provide comprehensive benefits and a culture of continuous improvement, ensuring that our Service Desk Manager has the resources and support needed to thrive in their role while making a meaningful impact on our global operations.
