At a Glance
- Tasks: Lead the IT Service Desk team and ensure top-notch support for users.
- Company: Join Prize Placements, a forward-thinking company in Hertfordshire.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Opportunity to work with diverse teams and improve service excellence.
- Why this job: Be a key player in enhancing IT service delivery and making a real difference.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Prize Placements is seeking an IT Service Desk Team Leader to head the service desk function in Hertfordshire, UK.
You will lead the team, ensure high-quality support, and act as the senior escalation point for complex issues.
You will drive ITIL-based incident, problem and change processes, monitor SLAs/KPIs, and partner with infrastructure, applications and security teams to continuously improve service delivery across sites.
#J-18808-Ljbffr
IT Service Desk Team Lead - Drive Support Excellence employer: Prize Placements
Join a dynamic team as a Customer Experience Specialist where your contributions will directly enhance customer satisfaction and loyalty. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role. With a hybrid working model, you can enjoy the flexibility of working from home while still being part of a collaborative office environment, making it an ideal place for those seeking meaningful and rewarding employment.
