At a Glance
- Tasks: Provide top-notch customer service in both French and English, handling queries and orders.
- Company: Join a well-established business focused on customer connection and satisfaction.
- Benefits: Permanent position with opportunities to develop your skills and career.
- Other info: Dynamic team environment with potential for growth and development.
- Why this job: Enhance your customer service skills while making a real impact on customer interactions.
- Qualifications: Bilingual in French and English with a passion for customer service.
Our client is seeking a bilingual (French & English speaking) customer service professional to join their team on a permanent basis.
You will be joining an established business and will help develop the connection between our brands and customers.
This is a great position for someone wanting to develop their customer service and business building skills and deliver improvements in customer interaction.
Main Responsibilities & Duties
- Answering the telephone – dealing with customer orders/queries and directing calls to the relevant person
- Responding and providing resolutions to customers via Whats App
- Inputting orders and sending invoices to customers for confirmation
- Using a variety of IT tools to deliver outstanding customer service
- Liaising with Accounts Team and Warehouse to ensure orders are processed as quickly as possible
- Consistently meet or exceed performance targets related to order loading accuracy and call handling volumes, ensuring efficiency and high service standards.
- Where specific lines are out of stock, have the product knowledge to recommend alternative lines that are available to maximise value of orders.
- Conduct outbound calls to promote sales activity, build strong customer relationships, maximise sales opportunities, and ensure a high level of customer satisfaction.
If this sounds like the role for you, please apply now!
Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
We regret that we are unable to respond to all applications.
If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
French Speaking Customer Service employer: Prize Placements
Join a dynamic team as a Customer Experience Specialist where your contributions will directly enhance customer satisfaction and loyalty. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role. With a hybrid working model, you can enjoy the flexibility of working from home while still being part of a collaborative office environment, making it an ideal place for those seeking meaningful and rewarding employment.
