At a Glance
- Tasks: Enhance customer service experiences and resolve inquiries with a friendly approach.
- Company: Join a dynamic team focused on exceptional customer care.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Enjoy a supportive environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in customer satisfaction and build lasting relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
My client is seeking a Customer Experience Specialist to join their team on a permanent basis.
As a Customer Experience Specialist you will play a crucial role in enhancing the service experience of our customers.
You will become an important part of our Customer Care Team where the emphasis is placed on delivering exceptional service, timely responses, and robust solutions.
This position is not simply about addressing inquiries but is instead focused on creating a friendly, trustworthy, and customer-centric environment. 37.5 per week/ 7.5 hours per day - 8.30am – 5pm Hybrid (3x days office, 2x days home) RESPONSIBILITES:
- Be the central contact for our customers, taking ownership of their needs and delivering an exceptional customer experience.
- Responding promptly, and professionally to customer enquiries for support and information requests for contracts via both inbound customer calls and service emails.
- Provide knowledgeable assistance to customers in order to resolve queries accurately and efficiently ensuring quality standards are in place.
- Maintains a solutions-oriented approach to challenges, ensuring efficient and effective problem resolution.
- Route calls through to specific departments where queries are outside of the teams responsibilities.
- To collaborate with other internal departments or external customers to action customer requests...
Customer Experience Specialist employer: Prize Placements
Join a dynamic team as a Customer Experience Specialist where your contributions will directly enhance customer satisfaction and loyalty. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to help you excel in your role. With a hybrid working model, you can enjoy the flexibility of working from home while still being part of a collaborative office environment, making it an ideal place for those seeking meaningful and rewarding employment.
