At a Glance
- Tasks: Support private consultants with patient enquiries, appointments, and administrative tasks.
- Company: Join a rapidly growing healthcare support company with a collaborative culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for career progression.
- Other info: Office-based role in Bristol with potential for future hybrid working.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: Strong organisational skills and a proactive attitude; medical secretarial experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Private Secretary Group is a rapidly growing healthcare support company providing medical secretarial, practice management and administrative support services to consultants and clinicians working within private healthcare. We act as an extension of our consultants' practices, supporting everything from patient enquiries and appointment bookings through to referrals, investigations, billing, clinic administration and day-to-day practice management.
We are looking for a highly organised, proactive and professional individual to join our team as a Private Medical Secretary. This is not a traditional medical secretary role. Whilst medical secretarial experience is advantageous, we are looking for someone who enjoys being involved in the wider operation of a busy business and is willing to take ownership of tasks, solve problems and support both patients and clinicians to a high standard.
Requirements
The successful candidate will provide administrative and medical secretarial support to a portfolio of private consultants and their patients. Responsibilities will include:
- Managing patient enquiries via telephone and email
- Booking appointments and investigations
- Processing referrals and new patient enquiries
- Sending request forms and arranging investigations
- Managing consultant diaries and clinic administration
- Chasing results, reports and correspondence
- Liaising with hospitals, insurers and external providers
- Assisting with billing and payment queries
- Supporting consultant onboarding processes
- Maintaining accurate records within Carebit and other systems
- Proofreading and quality-checking correspondence where required
- Assisting with wider administrative and operational projects across the business
The ideal candidate will:
- Have excellent organisational skills
- Be highly proactive and able to work independently
- Have strong written and verbal communication skills
- Be confident speaking with patients and healthcare professionals
- Have excellent attention to detail
- Be able to manage multiple competing priorities
- Be comfortable working in a fast-paced environment
- Be willing to learn and adapt
- Be confident using computer systems and technology
- Take ownership of tasks from start to finish
Desirable Experience
- Medical secretarial experience
- Private healthcare experience
- Experience using Carebit, Semble, Healthcode or similar systems
- Experience within a healthcare, administrative or customer service environment
Benefits
- Competitive salary dependent on experience
- Supportive and collaborative team environment
- Opportunities for progression as the business continues to grow
- Exposure to a wide variety of private healthcare specialties
- Ongoing training and development
- Modern office environment in Bristol
Important Information – Please Read Before Applying
This is an office-based position located at our Bristol office (BS4). Applicants must be willing and able to work from the office on a full-time basis throughout their probationary period. Whilst hybrid working may be considered in the future for the right candidate, this is not guaranteed and should not be expected upon commencement of employment. This position is not suitable for candidates seeking a predominantly remote or work-from-home role. Applications where the primary motivation is immediate hybrid or home working will not be progressed. We are looking for someone who wants to become fully embedded within the business, work closely with the wider team and contribute to the ongoing growth of Private Secretary Group.
Medical Secretary & Practice Support Coordinator (in-office) in Bristol employer: Private Secretary Group
Private Secretary Group is an exceptional employer, offering a dynamic and supportive work environment in the heart of Bristol. With a focus on employee growth and development, we provide opportunities to engage with a diverse range of private healthcare specialties while fostering a collaborative team culture. Our commitment to excellence ensures that you will play a vital role in enhancing patient care and supporting clinicians, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary & Practice Support Coordinator (in-office) in Bristol
✨Tip Number 1
Get to know the company! Research Private Secretary Group and understand their values, services, and team culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to medical secretarial roles. Think about how your skills align with the responsibilities listed in the job description, and be ready to share examples of how you've taken ownership of tasks in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a positive impression. Plus, it shows that you’re proactive and keen to join the team at Private Secretary Group.
We think you need these skills to ace Medical Secretary & Practice Support Coordinator (in-office) in Bristol
Some tips for your application 🫡
Show Off Your Organisational Skills:We want to see how organised you are! In your application, highlight any experiences where you've managed multiple tasks or projects. This role is all about keeping things running smoothly, so let us know how you can contribute!
Be Proactive in Your Approach:We love candidates who take initiative! When writing your application, share examples of times you've taken ownership of a task or solved a problem independently. It shows us you're ready to jump in and make a difference.
Communicate Clearly and Confidently:Strong communication is key in this role. Make sure your application reflects your written communication skills. Use clear language and check for any typos or errors – attention to detail is crucial!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Private Secretary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Secretary & Practice Support Coordinator. Familiarise yourself with tasks like managing patient enquiries and booking appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since the job requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise and stay organised in a fast-paced environment.
✨Communicate Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle patient interactions or liaise with healthcare professionals. Consider doing mock interviews with a friend to build your confidence.
✨Emphasise Your Proactivity
The ideal candidate is proactive and takes ownership of tasks. Think of instances where you've identified problems and taken the initiative to solve them. Be prepared to share these examples during your interview to show that you're the kind of person who can thrive in a busy business environment.
