Agentic Capability Engineer in London

Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human‑to‑human connection. Innovation drives our evolution. We’re embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities.

Private Luxury Events delivers world‑class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people.

M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations.

The Agentic Capability Engineer is responsible for helping departments identify, design, deploy and optimise AI agents and automated workflows within their day-to-day operations. Acting as the bridge between business teams and Agent Factory, you will work closely with stakeholders across the organisation to understand challenges, implement AI-powered solutions, train users and continuously improve agent performance. This role is modelled on the highly cross-functional capabilities required to successfully introduce and scale agentic ways of working across WWE. This is an initial six-month fixed-term contract opportunity, with the potential for extension, reporting to the Head of AI Implementation.

Responsibilities

• Business Discovery & Process Analysis: Work with teams across the business to understand processes, pain points and opportunities for automation. Document workflows and identify where AI agents can deliver measurable value. Translate business requirements into agent and workflow specifications.
• Agent Design & Deployment: Configure, test and deploy AI agents using WWE's agent platforms. Collaborate with Agent Factory to develop new capabilities and improve existing agents. Support the rollout of agentic solutions across multiple departments. Ensure agents are aligned with operational and commercial objectives.
• Training & Adoption: Deliver training and coaching to users across the organisation. Support teams in embedding agentic working practices into their daily operations. Promote best practice usage and encourage adoption of AI tools and workflows.
• Optimisation & Feedback: Gather user feedback and identify opportunities for improvement. Monitor the effectiveness of deployed agents and workflows. Work with Agent Factory to refine prompts, workflows and agent behaviours based on operational feedback. Contribute to the continuous improvement of WWE's agent ecosystem.
• Knowledge & Asset Creation: Develop reusable agent playbooks, workflows and documentation. Help build a library of organisational capabilities that can be delivered through agents. Share learning, best practice and successful use cases across the business.

Due to the nature of our work, you may occasionally be required to work outside standard hours to support events or meet key deadlines.

Requirements

• Strong understanding of business processes and operational workflows.
• Highly organised with excellent problem-solving abilities.
• Strong communication and stakeholder management skills.
• Comfortable working with both technical and non-technical teams.
• Experience implementing process improvements or technology-driven change.
• Ability to learn and apply new technologies quickly.
• Strong analytical thinking and attention to detail.
• A genuine enthusiasm for AI, automation and emerging technologies.

Desirable Qualifications and Experience

• Background working with AI agents, large language models or workflow automation tools.
• Familiarity with Open Claw, Hermes or similar agent orchestration platforms.
• Proficiency with Microsoft Copilot, Power Automate, Power Platform or similar technologies.
• Knowledge of prompt engineering and AI workflow design.
• Exposure to software development, APIs or systems integration.
• Ability to train users and support technology adoption.
• Experience collaborating within cross-functional project teams.
• Experience within the events and/or travel industry.

Benefits

• Competitive salary.
• 28 days holiday plus UK bank holidays pro-rata, with additional days awarded for length of service.
• A centrally located London office with a summer terrace within walking distance of the world‑famous Borough Market.
• Regular employee social events supported by our Happiness & Culture team.
• Monthly contribution towards Bupa private health insurance (post probation).
• Employee Assistance Program offering confidential wellbeing support.
• Enhanced maternity and paternity leave to support growing families.
• 4 pm Friday finish!

How to Apply

We review applications on a rolling basis and will close the role once we’ve found our match. To avoid disappointment, apply via the button shown.

Our Commitment to Diversity

We foster an environment where everyone feels respected, valued, and able to thrive. We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio‑economic background. Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.