Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media () which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. Set clear goals and expectations and evaluate team performance. Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success. Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets. Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. Strong project management and process creation skills and strong ability to prioritize. ~ A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup ~ Strong analytical skills and fluency across relevant tools paired with commercial acumen ~ For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture ~ Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business Market-competitive compensation. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Flexible Monday - Friday we work from our office and do not offer remote work.
CUSTOMER ACCOUNT MANAGER - IMMEDIATE START in London employer: Private Equity Insights
Private Equity Insights is an exceptional employer, offering a vibrant work culture in the heart of London where innovation meets collaboration. With a focus on employee growth, this role provides unparalleled opportunities for professional development and international travel, all within a supportive team environment that values your contributions and fosters meaningful relationships with institutional investors.
