At a Glance
- Tasks: Lead client success and operations, ensuring customer satisfaction and team performance.
- Company: Join the world's leading Private Equity community with a dynamic growth culture.
- Benefits: Market-competitive salary, travel opportunities, and invaluable transferable skills.
- Other info: Work in a vibrant office environment, Monday to Friday.
- Why this job: Make a real impact in a fast-growing startup and develop your leadership skills.
- Qualifications: Experience in client success, operations, and strong project management skills.
The predicted salary is between 63000 - 77000 £ per year.
Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media, which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders.
- You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients.
- Set clear goals and expectations and evaluate team performance.
- Enable exponential growth and expansion by focusing on what’s most important - the customer, and their success.
- Implement people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Build and harmonize cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
Strong project management and process creation skills and strong ability to prioritize are essential.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup.
- Strong analytical skills and fluency across relevant tools paired with commercial acumen.
- Experience in coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing culture.
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.
Market-competitive compensation. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training. Flexible working hours: Monday - Friday we work from our office and do not offer remote work.
Account Manager (Immediate Start) employer: Private Equity Insights
Private Equity Insights is an exceptional employer, offering a vibrant work culture in the heart of London where innovation meets collaboration. With a focus on employee growth, this role provides unparalleled opportunities for professional development and international travel, all within a supportive team environment that values your contributions and fosters meaningful relationships with institutional investors.
