Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and shape the client success strategy while mentoring a high-performing team.
- Company: Join Private Equity Insights, the leading community for investment professionals worldwide.
- Benefits: Enjoy competitive pay, travel opportunities, and unlimited growth potential in a dynamic environment.
- Why this job: Make a real impact in a fast-growing company and develop invaluable skills.
- Qualifications: 5+ years of leadership experience in a high-growth environment and strong project management skills.
- Other info: Be part of an inspiring, diverse team and influence the company's expansion.
The predicted salary is between 72000 - 108000 £ per year.
About us
Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media, which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
Context for the Role
You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders.
Responsibilities
- As an essential member of the leadership team, you will be accountable for delivery to all clients.
- You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients.
- This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment.
- Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment.
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup.
- Experience in client success / business operations, ideally in a high growth business.
- Strong analytical skills and fluency across relevant tools paired with commercial acumen.
- Proven success in applying automation to scale operations.
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing culture.
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.
What the company offers
- Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth.
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate Flexible Monday - Friday we work from our office and do not offer remote work.
Head of Client Success at Private Equity Insights employer: Private Equity Insights IVS
Contact Detail:
Private Equity Insights IVS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success at Private Equity Insights
✨Tip Number 1
Network like a pro! Get out there and connect with people in the private equity space. Attend industry events, webinars, and conferences to meet potential colleagues and clients. Remember, it’s all about who you know!
✨Tip Number 2
Show your passion for client success! When you get the chance to chat with hiring managers, share your ideas on how to enhance client relationships and drive growth. They’ll love your enthusiasm and forward-thinking approach.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their client success strategies and think of ways you can contribute. This will show that you’re genuinely interested and ready to make an impact from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Client Success at Private Equity Insights
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for client success shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our growth at Private Equity Insights.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in client success and leadership. We love seeing how your past roles have prepared you for this exciting opportunity, so don’t hold back on those achievements!
Be Specific in Your Answers: When answering the application questions, be specific and provide examples from your previous experiences. We’re looking for concrete evidence of how you’ve successfully managed client relationships and driven results.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at Private Equity Insights.
How to prepare for a job interview at Private Equity Insights IVS
✨Know the Company Inside Out
Before your interview, dive deep into Private Equity Insights. Understand their mission, values, and recent developments in the private equity sector. This knowledge will not only impress the interviewers but also help you tailor your responses to align with the company's goals.
✨Showcase Your Leadership Skills
As a Head of Client Success, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've successfully led teams, managed client relationships, and driven growth in previous roles. Highlight your ability to mentor and inspire others, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management strategies. Think of scenarios where you've had to overcome challenges or implement successful processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, the team dynamics, or how they measure client success. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
