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- Tasks: Manage travel arrangements for Carnival Cruise Line personnel and ensure smooth logistics.
- Company: Join a leading cruise line with a vibrant team in the Philippines.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to solve real-time travel challenges.
- Why this job: Be part of an exciting industry and help crew members travel seamlessly.
- Qualifications: 2 years of travel agent experience and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Cruise Administration Services, Inc., a Carnival Cruise Line entity in the Philippines, is currently looking for a Crew Travel Specialist. Only candidates located in the Philippines to apply.
Job Summary: Ensure authorized travelers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed travel arrangements for air, hotel and ground arrangements. Manually secure reservations when the automation tools are unable to handle the request. Strong knowledge handling last minute crew movement changes along with travel needs.
Essential functions:
- Ensure reservations have been confirmed accurately, at the lowest possible cost.
- Obtain the required approvals when flights, hotel or car/transportation cost is above the established guidelines.
- Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems.
- Obtain and communicate applicable VISAs and letters required.
- Review reports to ensure all travelers have active tickets and confirmation numbers for their entire travel itinerary.
- Apply detailed documentation to all bookings and reservations.
- Utilize superior customer service skills when answering telephone calls and emails; assist inquiries as needed in a professional, friendly, timely and effective manner.
- Provide assistance with the booking tools and troubleshoot issues.
- Monitor department mailboxes and resolve or dispatch e-mails to the appropriate resources.
- Ensure that all last minute movement changes along with travel logistics are 100% complete within zero to seven days of ships assignments.
- Monitor assigned queues by reviewing and processing reservations; complete all required actions within the established timelines.
- Notify all stakeholders of airline schedule changes, forced overnights or inferior schedules.
- Ensure all tickets and ticket exchanges are accurately processed using the correct form of payment based on contractual agreements and guidelines.
- Apply administrative fees when required and place unused tickets in the applicable queue.
- Review reports to ensure all travelers have active tickets.
- Assist with flight interruptions caused by weather, mechanical delays or other travel disruptions.
- Provide complete re-accommodations when needed, minimizing the inconvenience to the traveler.
- Update the corresponding logs to reflect any additional expenses or savings.
- Research and resolve issues as necessary.
- Perform other job related functions as assigned and back-up other Travel Operations teams.
- Liaise with internal departments and related travel vendors as needed.
Qualifications:
- Minimum 2 years of experience as a travel agent or in an airline reservation center agent. Sabre preferable.
- Detail-oriented with good analytical and organizational skills.
- Superior written and verbal communication skills to handle sensitive issues in a professional and courteous manner.
- Ability to prioritize assignments, resolve issues independently and work effectively.
- Basic-level proficiency in Microsoft Word, Excel and PowerPoint.
- Experience with GDS, preferably Sabre, in making international and domestic reservations, faring, ticketing and geographical knowledge.
- Must possess a valid passport.
- Participate in on-call rotation.
- Assist during irregular operations as needed.
Specialist, Crew Travel in London employer: Private Destinations
Contact Detail:
Private Destinations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Crew Travel in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the travel industry. You never know who might have a lead on a Crew Travel Specialist position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Carnival Cruise Line and their travel operations. Show us that you understand their needs and how your experience aligns with the role. Tailor your answers to highlight your problem-solving skills and attention to detail.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of communication, consider role-playing common scenarios with a friend. This will help you feel more confident when discussing how you handle inquiries and resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Carnival Cruise Line.
We think you need these skills to ace Specialist, Crew Travel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Crew Travel Specialist role. Highlight your experience in travel arrangements, especially with last-minute changes and customer service skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about travel and how your skills align with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, make sure to demonstrate this in your application. Whether it's through your CV formatting or the way you describe your past experiences, we want to see that you can handle the nitty-gritty!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Private Destinations
✨Know Your Stuff
Make sure you brush up on your knowledge of travel arrangements, especially in relation to air, hotel, and ground logistics. Familiarise yourself with the tools and systems mentioned in the job description, like Sabre, as well as any relevant regulations or guidelines.
✨Show Off Your Customer Service Skills
Since this role requires superior customer service skills, prepare examples from your past experiences where you handled inquiries or resolved issues effectively. Think about how you can demonstrate your ability to communicate professionally and courteously, especially under pressure.
✨Be Detail-Oriented
This position demands a keen eye for detail, so be ready to discuss how you ensure accuracy in your work. Bring examples of how you've managed discrepancies in bookings or reservations and how you’ve documented everything meticulously.
✨Prepare for Last-Minute Changes
Given the nature of crew travel, it's crucial to show that you can handle last-minute changes with ease. Think of scenarios where you successfully managed urgent travel needs or disruptions, and be prepared to share these stories during your interview.