At a Glance
- Tasks: Welcome patients, manage appointments, and support clinic operations in a modern healthcare setting.
- Company: Smile & Smile, a progressive independent dental practice in Richmond.
- Benefits: Opportunity for career progression, dynamic work environment, and involvement in marketing initiatives.
- Other info: No dental experience required; we value diverse backgrounds and proactive attitudes.
- Why this job: Join a growing team and make a real impact on patient experience and clinic operations.
- Qualifications: Ideal for graduates or early-career professionals with a passion for business and customer experience.
The predicted salary is between 30000 - 40000 £ per year.
Clinic Operations & Patient Experience Coordinator
Richmond, London
Full-time
Founded in 2013, Smile & Smile is an established independent dental practice entering an exciting new chapter with the relocation to beautifully designed new premises in Richmond, reflecting a modern and progressive vision for patient care and experience.
We are looking for an ambitious, organised and personable graduate or early-career professional to join us in a varied front-of-house and operations role within a modern healthcare environment. This is not a traditional receptionist position. The role combines:
- Patient experience and front of house
- Clinic operations and administration
- Office coordination
- Marketing and growth support
Responsibilities include:
- Welcoming and looking after patients
- Managing appointments, calls and emails
- Supporting day-to-day clinic operations
- Assisting with invoices, reporting and staff administration
- Supporting social media, reviews and local marketing initiatives
Previous dental experience is not essential. We are particularly interested in candidates from backgrounds such as business, marketing, hospitality, psychology, healthcare or customer experience.
We are looking for someone who is warm, professional, organised, proactive and interested in operations, business and growth. This is an excellent opportunity for someone looking for progression and increasing responsibility within a growing independent practice.
To apply, please send your CV and a short introduction to: info@
Patient Experience & Clinic Ops Lead in Richmond employer: Private Dental Clinics - London & Switzerland
At Smile & Smile, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture in the heart of Richmond. Our modern healthcare environment not only prioritises patient care but also offers ample opportunities for professional growth and development, making it an ideal place for ambitious individuals looking to make a meaningful impact in their careers. With a focus on collaboration and innovation, we ensure our team members feel valued and empowered as they contribute to our vision of exceptional patient experiences.
Contact Details:
Private Dental Clinics - London & Switzerland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience & Clinic Ops Lead in Richmond
✨Tip Number 1
Network like a pro! Reach out to people in the dental and healthcare sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your personality! When you get an interview, let your warmth and professionalism shine through. Remember, they’re looking for someone who fits into their team culture.
✨Tip Number 3
Do your homework! Research Smile & Smile and understand their vision for patient care. Bring up specific examples during your chat to show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team right from the start.
We think you need these skills to ace Patient Experience & Clinic Ops Lead in Richmond
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and personable in your introduction. This role is all about patient experience, so showing us how you connect with people is key.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience in customer service, operations, or marketing. We’re looking for someone organised and proactive, so showcase those skills clearly!
Keep It Concise:While we love a good story, keep your application concise and to the point. A short introduction that summarises your background and interest in the role will go a long way. We appreciate clarity and brevity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our modern healthcare environment.
How to prepare for a job interview at Private Dental Clinics - London & Switzerland
✨Know the Practice Inside Out
Before your interview, take some time to research Smile & Smile. Understand their values, services, and what sets them apart in patient care. This will not only show your genuine interest but also help you tailor your answers to align with their vision.
✨Showcase Your People Skills
As this role is all about patient experience, be prepared to discuss your interpersonal skills. Think of examples where you've successfully managed customer interactions or resolved conflicts. Highlighting your warm and professional approach will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Since the position involves managing appointments and clinic operations, come ready to share how you stay organised. Discuss any tools or methods you use to keep track of tasks and priorities. This will reassure them that you can handle the varied responsibilities of the role.
✨Be Proactive About Growth
Express your enthusiasm for personal and professional development. Share any ideas you have for improving patient experience or clinic operations. Showing that you're proactive and interested in contributing to the practice's growth will make you stand out as a candidate.
