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- Tasks: Lead and optimize IT operations while ensuring system security and performance.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy a collaborative work environment with opportunities for innovation and growth.
- Why this job: Make a real impact by enhancing IT efficiency and supporting business goals.
- Qualifications: Strong IT management experience and leadership skills are essential.
- Other info: A full driving license is required for office visits.
The predicted salary is between 43200 - 72000 £ per year.
We have an exciting opportunity for a Head of IT to join our dynamic IT Team. This is an operational role that oversees the delivery, operational efficiency and excellence of the IT systems and services used by employees.
We are looking for someone with hands-on expertise of running IT operations and leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our objectives.
The role involves leading an IT team, managing the businesses technology infrastructure, and ensuring the security, performance, and availability of systems across multiple offices and for our employees.
The core purpose of this role is to ensure the effective and secure delivery of business-critical IT services. You will play a key role in implementing our IT strategy, delivering operational efficiencies, and fostering innovation to improve efficiency and experience.
Responsibilities:
Operational Management
- System Performance – Ensure all IT systems are reliable, secure, and optimised for performance.
- Service Delivery – Lead IT support functions to ensure the timely resolution of incidents and requests in line with agreed SLAs.
- Infrastructure – Manage and maintain the businesses IT infrastructure, including cloud environments, networks, and on-premises systems.
Leadership and Collaboration
- Team Leadership – Lead, mentor, and develop the IT Operations team to deliver high-quality services.
- Stakeholder Engagement – Collaborate with internal stakeholders of varying seniority to understand business needs and ensure IT services meet their requirements
- Supplier Management – Develop and manage relationships with external IT suppliers and service providers, ensuring the business receives high-quality services.
Governance and Security
- Compliance – Ensure IT operations comply with regulations.
- Risk Management – Identify and mitigate risks related to IT systems, including processes
- Policies – Develop and enforce IT policies and procedures to standardise practices.
Innovation and Strategy
- Continuous Improvement – Seek opportunities to enhance IT operations, leveraging technology to improve efficiency and service quality
- Future-Proofing – Stay up-to-day with industry trends and emerging technologies to keep the business ahead in its IT capabilities.
Experience and Attributes
If you’re going to lead a high-performing team and drive operational excellence, you will likely have the following experience and attributes:
- IT Expertise – Strong experience managing IT operations within a professional services environment
- Leadership –A compassionate leader with excellent empathy skills and a proven ability to manage and inspire teams to achieve excellent results
- Business-Focused – Deep understanding of the operational needs of a business, with the ability to align IT services to support business priorities. Flexible and adaptable, capable of adjusting direction seamlessly when plans evolve
- Financial Management – experience of compiling and managing budgets, negotiating with suppliers and, reviewing and leveraging maximum value from contracts
- Problem-Solver – Analytical thinker who thrives on identifying and solving operational challenges
- Communicator – Strong communication skills, with the ability to communicate technical language in an easy-to-understand way to those outside of the technical team
- Collaborator – A team player who works effectively with colleagues, stakeholders, and third-party providers.
Core Skills
- Extensive knowledge of IT infrastructure, including networking, cloud environments Database and storage solutions.
- Proficiency in ITIL service management frameworks
- Strong understanding of cybersecurity principles and compliance
- Excellent organisational skills, with the ability to manage multiple priorities and deliver results under pressure.
You will also need a full driving licence and car to visit our offices as required
Private and confidential | Head of IT employer: Private and confidential
Contact Detail:
Private and confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private and confidential | Head of IT
✨Tip Number 1
Make sure to showcase your hands-on experience in managing IT operations. Highlight specific examples where you've successfully led teams and improved operational efficiency, as this is crucial for the Head of IT role.
✨Tip Number 2
Demonstrate your ability to align IT services with business needs. Prepare to discuss how you've collaborated with stakeholders in the past to ensure that IT solutions effectively support business objectives.
✨Tip Number 3
Emphasize your leadership style and how you inspire and mentor your team. Be ready to share examples of how you've developed talent within your team and fostered a high-performance culture.
✨Tip Number 4
Stay updated on industry trends and emerging technologies. Be prepared to discuss how you've leveraged new technologies to enhance IT operations and improve service quality in your previous roles.
We think you need these skills to ace Private and confidential | Head of IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on expertise in managing IT operations and leading teams. Emphasize your experience with IT infrastructure, service delivery, and operational management to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT leadership and your strategic approach to delivering technology services. Mention specific examples of how you've improved operational efficiency and fostered innovation in previous roles.
Showcase Leadership Skills: Highlight your leadership experience by providing examples of how you've mentored and developed IT teams. Discuss your ability to engage with stakeholders and manage supplier relationships effectively.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully identified and solved operational challenges. This will showcase your analytical thinking and problem-solving skills, which are crucial for the Head of IT role.
How to prepare for a job interview at Private and confidential
✨Showcase Your IT Expertise
Be prepared to discuss your hands-on experience in managing IT operations. Highlight specific examples where you improved system performance or resolved critical incidents, as this will demonstrate your capability to oversee the delivery of IT services effectively.
✨Demonstrate Leadership Skills
As a potential leader of the IT team, share your experiences in mentoring and developing team members. Discuss how you've inspired teams to achieve high-quality results and how you handle conflicts or challenges within a team setting.
✨Align IT with Business Needs
Understand the operational needs of the business and be ready to explain how your IT strategies can support these priorities. Provide examples of how you've successfully aligned IT services with business objectives in previous roles.
✨Communicate Clearly and Effectively
Since you'll need to communicate technical concepts to non-technical stakeholders, practice explaining complex IT topics in simple terms. This will showcase your strong communication skills and ability to collaborate with various departments.
