Head of IT

We have an exciting opportunity for a Head of IT to join our dynamic IT Team. This is an operational role that oversees the delivery, operational efficiency and excellence of the IT systems and services used by employees. We are looking for someone with hands-on expertise of running IT operations and leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our objectives. The role involves leading an IT team, managing the businesses technology infrastructure, and ensuring the security, performance, and availability of systems across multiple offices and for our employees. The core purpose of this role is to ensure the effective and secure delivery of business-critical IT services. You will play a key role in implementing our IT strategy, delivering operational efficiencies, and fostering innovation to improve efficiency and experience. Responsibilities: Operational Management System Performance – Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery – Lead IT support functions to ensure the timely resolution of incidents and requests in line with agreed SLAs. Infrastructure – Manage and maintain the businesses IT infrastructure, including cloud environments, networks, and on-premises systems. Leadership and Collaboration Team Leadership – Lead, mentor, and develop the IT Operations team to deliver high-quality services. Stakeholder Engagement – Collaborate with internal stakeholders of varying seniority to understand business needs and ensure IT services meet their requirements Supplier Management – Develop and manage relationships with external IT suppliers and service providers, ensuring the business receives high-quality services. Governance and Security Compliance – Ensure IT operations comply with regulations. Risk Management – Identify and mitigate risks related to IT systems, including processes Policies – Develop and enforce IT policies and procedures to standardise practices. Innovation and Strategy Continuous Improvement – Seek opportunities to enhance IT operations, leveraging technology to improve efficiency and service quality Future-Proofing – Stay up-to-day with industry trends and emerging technologies to keep the business ahead in its IT capabilities. Experience and Attributes If you’re going to lead a high-performing team and drive operational excellence, you will likely have the following experience and attributes: IT Expertise – Strong experience managing IT operations within a professional services environment Leadership – A compassionate leader with excellent empathy skills and a proven ability to manage and inspire teams to achieve excellent results Business-Focused – Deep understanding of the operational needs of a business, with the ability to align IT services to support business priorities. Flexible and adaptable, capable of adjusting direction seamlessly when plans evolve Financial Management – experience of compiling and managing budgets, negotiating with suppliers and, reviewing and leveraging maximum value from contracts Problem-Solver – Analytical thinker who thrives on identifying and solving operational challenges Communicator – Strong communication skills, with the ability to communicate technical language in an easy-to-understand way to those outside of the technical team Collaborator – A team player who works effectively with colleagues, stakeholders, and third-party providers. Core Skills Extensive knowledge of IT infrastructure, including networking, cloud environments Database and storage solutions. Proficiency in ITIL service management frameworks Strong understanding of cybersecurity principles and compliance Excellent organisational skills, with the ability to manage multiple priorities and deliver results under pressure. You will also need a full driving licence and car to visit our offices as required