At a Glance
- Tasks: Resolve client payment queries and support banking relationships in a dynamic environment.
- Company: Join Privalgo, an innovative international payments specialist based in London.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Embrace a culture of ambition, accountability, and fun while being your authentic self.
- Why this job: Make a real impact in the fast-paced world of finance and payments.
- Qualifications: 2+ years in payments operations or banking relations with strong analytical skills.
The predicted salary is between 29700 - 36300 £ per year.
About Us
Privalgo is an FCA-authorised international payments and foreign exchange specialist, helping businesses send, receive, manage and optimise cross-border payments worldwide. Founded in 2018 and headquartered in London, Privalgo combines innovative payment technology with dedicated relationship management to deliver secure, efficient and tailored global payment solutions. Operating across more than 95 countries and supporting over 140 currencies, we enable organisations to streamline international transactions, manage currency risk and access a seamless multi-currency payment infrastructure.
Being a Banking Relations & Payment Services Executive at Privalgo
As a Banking Relations & Payment Services Executive at Privalgo, you will be part of the team that owns everything that touches a bank – counterparty onboarding, client bank assignment, due diligence reviews, service reviews and payment queries. You will resolve client payment queries first time wherever possible, keep clients informed with clear, timely communication without them having to chase, and build strong working relationships with our banks and partners. You will remain curious, looking for the root cause of recurring queries and ways to improve the experience for our clients. Lastly, we want you to get to know the three pillars of our culture: ambition, accountability, and impact – to live and breathe it, and to help shape and define them as we grow.
Key Responsibilities
- Payment Services & Client Queries
- Payment Queries: Resolve client payment queries on a first contact basis wherever possible, via phone, e-mail and tickets, within agreed service levels.
- Investigations: Complete payment investigations in a timely manner to resolve settlement and account errors, escalating complex cases to the Senior or Lead.
- Case Management: Log, manage and close queries through the case management system.
- Banking & Counterparty Support
- Counterparty Onboarding: Support the onboarding of new banks, counterparties and payment providers.
- Client Bank Assignment: Assign banks and accounts to clients, in line with risk appetite and routing rules.
- Due Diligence & Service Reviews: Prepare information for due diligence reviews and service reviews with banking partners.
- Relationships: Build good working relationships with contacts at banks and partners to resolve issues quickly.
- Stakeholder Communication & Collaboration
- Payments & Treasury Operations: Work closely with the Payments & Treasury Operations PODs on payment issues, and provide cross-cover at peaks and during absence on an occasional and ad-hoc basis, if ever required.
- Clients: Keep clients informed proactively, with clear and professional communication, so they never have to chase for a status update.
- Cross-functional Collaboration: Build rapport with Front of House and work with Finance and Compliance to resolve queries quickly.
- Compliance & Improvement
- Compliance: Comply with AML regulations, security standards and internal policies and procedures.
- Improvement: Identify recurring queries and suggest improvements that reduce them and improve client experience.
Required Skills & Experience
- 2+ years’ experience in payments operations, client support or banking relations within an FX, payments or financial services business.
- Knowledge of payment formats and rails, including SWIFT, SEPA, Faster Payments and CHAPS.
- Experience of handling client enquiries, ideally payment or settlement queries.
- Excellent numerical and analytical skills. A problem solver who presents effective solutions through informed decisions. Customer service oriented, with experience working with external clients.
- Technical ability across several platforms and applications (MS Office, MS tech stack, Super D, bank/broker platforms, case management tools and all internal platforms).
You
- Personable, with a natural ability to build rapport and establish relationships. Client-focused, with a “can do” approach to resolving problems.
- Able to prioritise tasks and organise your workload against deadlines. The pace at Privalgo is fast!
- Detail orientated. Consistently applies accuracy and attention to detail to any task at hand.
- An excellent communicator with a professional demeanour, both written and verbal.
- Curious – we are a forward-thinking company and want you to grow with us!
- Embraces Privalgo’s culture, displaying ambition, staying accountable and making an impact! Lastly, we want you to be your authentic self and have fun along the way.
The Hybrid Life
As a business, we aim to be in the office together three times a week. It’s great for us to be united, bond and have fun whilst we work hard and show what we’re made of. Working hours will be 8:00am – 5:00pm. We trust you to manage your week and stay responsible for your deliverables no matter where you are.
Banking Relations & Payment Services Executive in City of London employer: Privalgo
Privalgo is an excellent employer that fosters a growth-oriented and detail-driven work culture, providing employees with the opportunity to develop their skills while contributing to meaningful financial operations. Located in a dynamic environment, team members benefit from close collaboration with experienced professionals, ensuring a supportive atmosphere for personal and professional growth. With a focus on accuracy and efficiency, Privalgo empowers its employees to make a real impact as the business scales.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Relations & Payment Services Executive in City of London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Privalgo. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Banking Relations & Payment Services Executive in City of London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Privalgo.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Privalgo's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Privalgo
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Privalgo.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Privalgo will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Privalgo employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
