At a Glance
- Tasks: Create exceptional experiences and deliver outstanding customer service in a dynamic workplace.
- Company: Join ISS, a global leader focused on innovation and inclusivity.
- Benefits: Competitive pay, company laptop, ongoing training, and staff discounts.
- Other info: Embrace a culture of diversity and enjoy career growth opportunities.
- Why this job: Be an ambassador for excellence and make every interaction memorable.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 25650 - 31350 £ per year.
Executive Concierge | North Sydney
Create exceptional experiences. Deliver the unexpected.
Be part of something bigger. Be part of ISS.
We have an exciting opportunity for a passionate and service-driven individual to join our team as an
- Executive Concierge in
- North Sydney on a
- Full Time basis, working
Monday to Friday, covering either the 8am to 4pm or 10am to 6pm shift .
This role is all about creating an outstanding workplace experience for employees, clients, and visitors—making every interaction personal, enjoyable, and memorable.
As an ambassador for our brand principles and culture, you’ll play a key role in ensuring our client-facing spaces and events reflect excellence and innovation.
- What You’ll Do
- Provide a warm, professional welcome and deliver exceptional customer service.
- Act as the primary contact for client-facing workspaces and internal events.
- Ensure meeting rooms are reset, stocked, and equipment issues resolved promptly.
- Maintain corporate spaces as a showcase for visitors.
- Support client events, activations, and online community engagement.
- Monitor and manage relevant mailboxes and administrative processes.
- Drive sustainability and cost-conscious decisions in daily operations.
What We Offer
- Competitive remuneration package.
- Company laptop and mobile.
- Inclusive workplace that values diversity and equal opportunity.
- Ongoing training and development via our Learning Management System.
- Career growth opportunities within our global organisation.
- Staff discounts across insurance, childcare, and more.
- A strong focus on work-life balance and employee safety.
- What We’re Looking For
- Proven experience in hospitality or customer service with a track record of delivering exceptional experiences.
- Strong stakeholder management and communication skills.
- Excellent multitasking, time management, and organisational abilities.
- Professional presentation and proficiency in Microsoft Office.
- Self-motivated, solution-focused team player.
- Ability to work independently and manage priorities.
- Clear police check (within the last 3 months) and meeting compliance requirements.
Ready to deliver the unexpected? Apply now and help us create an engaging, world-class workplace experience.
Our Commitment
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.
We are committed to fair pay and a safe working environment.
Learn more about ISS in Australia and New Zealand on our website.
Please note: No agency applications are accepted
Executive Concierge in Sydney employer: Privacy Copyright Disclaimer ISS Terms
At ISS Facility Services, we pride ourselves on being an excellent employer by offering a stable and rewarding role as a Handyman in the Blayney region. Our work culture emphasises community engagement, providing you with the opportunity to make a real impact while enjoying a variety of tasks each day. With a focus on employee growth, you'll have the chance to step up as the site’s 2IC and develop your skills in a supportive environment, all while working for a global leader in facilities management.
Contact Details:
Privacy Copyright Disclaimer ISS Terms Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Concierge in Sydney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Privacy Copyright Disclaimer ISS Terms. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Privacy Copyright Disclaimer ISS Terms before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Executive Concierge in Sydney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Privacy Copyright Disclaimer ISS Terms:Your cover letter is your chance to shine! Tell us why you want to work at Privacy Copyright Disclaimer ISS Terms specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Privacy Copyright Disclaimer ISS Terms!
How to prepare for a job interview at Privacy Copyright Disclaimer ISS Terms
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
