At a Glance
- Tasks: Deliver exceptional customer service and support clients via phone, email, and online portals.
- Company: Join ISS, a global organisation with a focus on inclusion and collaboration.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Enjoy flexible work arrangements and be part of a supportive team culture.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and ability to multitask.
The predicted salary is between 27000 - 33000 £ per year.
Be part of something bigger. Be part of ISS. Our contact centre is growing due to our contract with existing clients and Defence and we are looking for expressions of interest from superstars to join our team as Contact Centre/Customer Service Representatives who want to grow and be part of a global organisation.
We have a current vacancy for the below shift time: Saturday and Sunday 3:00pm - 11:15pm, working remotely. For this role you will be required to attend 5 days in office for paid training prior to the commencement of the weekend shifts.
Reporting to the National Contact Centre Team Leader, the key aspect of these roles is providing outstanding front line client care via phone, email, web and mobile self-service portals. These positions require an outgoing, customer-oriented individual who is focused on building a trust relationship with clients and is willing to go the extra mile to achieve an exceptional outcome for the client.
What You’ll Do
- Deliver high quality Contact Centre services for our clients and employees of ISS
- Be the “First Point of Contact” for all building maintenance works and coordinate the delivery of Contractor and Supplier services
- Develop and maintain strong working relationships with clients, contractors, tradesman and internal staff
- Ensure all Service Calls are completed within contract KPI targets
- Identify process improvement opportunities that positively impact our customers' experience
- Adhere to ISS Company Policies and Procedures
What We’re Looking For
- Previous experience working in a Contact/Call Centre environment
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to manage multiple phone calls at once, while adhering to KPI’s and SLAs in a high call volume environment
- Good knowledge of MS Office products (Excel, Word, PowerPoint) with advanced understanding of Microsoft Outlook
- Exceptional planning and organisational skills with ability to multi-task
- Strong problem solving, decision making and analytical abilities
- Excellent Customer relationship skills and the ability to deal positively with difficult situations
- The ability to work autonomously and as part of a high performing team
- Current National Police Check (issued within the last 12 months)
- You must be willing to undertake 2 weeks of training held at our Macquarie Park office with flexibility of hours ranging between 7am-6pm
Why Join Us?
- Impact: Play a key role in shaping the future of a major client contract
- Growth: Access to professional development and career advancement opportunities
- Compensation: Competitive salary and comprehensive benefits package
- Culture: Be part of a forward-thinking, inclusive, and collaborative team
- Flexibility: Onsite parking at Macquarie Park and Flexible Work Arrangement for some roles
How to Apply: Click on the 'apply' link and complete the online application.
Our Commitment: ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
Please note: No agency applications are accepted.
Customer Service Representative employer: Privacy Copyright Disclaimer ISS Terms
At ISS Facility Services, we pride ourselves on being an excellent employer by offering a stable and rewarding role as a Handyman in the Blayney region. Our work culture emphasises community engagement, providing you with the opportunity to make a real impact while enjoying a variety of tasks each day. With a focus on employee growth, you'll have the chance to step up as the site’s 2IC and develop your skills in a supportive environment, all while working for a global leader in facilities management.
Contact Details:
Privacy Copyright Disclaimer ISS Terms Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Privacy Copyright Disclaimer ISS Terms. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Privacy Copyright Disclaimer ISS Terms before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Privacy Copyright Disclaimer ISS Terms:Your cover letter is your chance to shine! Tell us why you want to work at Privacy Copyright Disclaimer ISS Terms specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Privacy Copyright Disclaimer ISS Terms!
How to prepare for a job interview at Privacy Copyright Disclaimer ISS Terms
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
