Technical Support Specialist BMS in Watford

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About the company

At Priva, we specialise in Building Management Systems (BEMS) and building automation solutions that improve comfort, energy efficiency, and sustainability in commercial buildings. To support our continued growth in the UK, we are looking for a Technical Support Specialist with a strong background in the BEMS industry.

About the role

As a Technical Support Specialist, you will provide hands‑on technical support for building management systems and building automation systems. You will troubleshoot issues, support partners and customers, contribute to knowledge sharing, and work closely with colleagues across Technical Support, Sales, and Priva HQ. This role can be remote, hybrid or on‑site depending on your location within the UK.

Key responsibilities

• Provide technical support for BEMS solutions via phone, remote access, and on‑site visits
• Investigate, analyse, and resolve BEMS hardware and software issues
• Escalate complex BEMS cases to R&D while maintaining ownership until resolution
• Support and facilitate training sessions, workshops, and partner enablement
• Contribute to documentation, best practices, and continuous improvement
• Support Sales with BEMS‑related technical input and product demonstrations

What we’re looking for

• Experience in the BEMS / building automation industry / HVAC
• Strong troubleshooting and problem‑solving skills
• Willingness to learn and develop BEMS product expertise
• Located in the UK and willing to travel as needed
• Knowledge of BACnet, Modbus, M‑Bus
• Experience with cloud‑connected BEMS platforms
• Background in technical support, commissioning, or service roles within BEMS

Location

This role is open to candidates anywhere within the UK.

What we offer

• Competitive salary + bonus scheme
• Pension, private healthcare, and additional benefits
• Laptop, mobile phone, and home‑working support
• Training and career development within the building automation industry

How to apply

Please apply with your CV and include a short motivation explaining your interest in this role and why you would like to work at Priva.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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