Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a dynamic Technical Support team in the BEMS industry.
- Company: Join Priva, a leader in building management systems and automation solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, and private healthcare.
- Why this job: Make a real impact in energy efficiency and sustainability while leading a passionate team.
- Qualifications: Strong background in BEMS/HVAC and proven leadership experience required.
- Other info: Hybrid role with excellent career growth opportunities and a collaborative environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Priva, we specialise in Building Management Systems (BEMS) and building automation solutions that improve comfort, energy efficiency, and sustainability in commercial buildings. To support our continued growth in the UK, we are looking for a Technical Support Manager with a strong background in the BEMS industry.
As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva’s building management system and building automation solutions. This is a hands‑on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office.
Key responsibilities:- Lead, coach, and develop the Technical Support Specialists
- Act as escalation point for complex or customer‑critical BMS-related technical issues
- Drive continuous improvement of support processes, documentation, and knowledge sharing
- Plan and facilitate BMS and product training for internal teams, partners, and Sales
- Act as the primary UK technical interface with Priva HQ and R&D
- Support product introductions, partner enablement, and key customer engagements
- Strong background in the BEMS / HVAC / building automation industry (hardware and/or software)
- Proven experience leading or managing technical teams in a BEMS environment
- Experience handling escalations and customer‑critical technical situations
- Strong communication and stakeholder management skills
- Experience delivering or facilitating BEMS or technical training
- Knowledge of BACnet, Modbus, M‑Bus
- Experience with cloud‑connected BEMS platforms
Location requirement: Candidates must ideally be based within approximately 2 hours’ travel of Watford.
What we offer:- Competitive salary + bonus scheme
- Pension, private healthcare, and additional benefits
- Laptop, mobile phone, and home‑working support
- A collaborative, people‑focused environment within the BMS industry
How to apply: Please apply with your CV and include a short motivation explaining your interest in this role and what you would bring to Priva.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology IT Services and IT Consulting
Technical Support Manager BMS in Watford employer: Priva
Contact Detail:
Priva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager BMS in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the BEMS industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Manager role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of BACnet, Modbus, and cloud-connected BEMS platforms. We want you to show off your expertise and how you can lead the Technical Support team at Priva.
✨Tip Number 3
Show us your leadership skills! Be ready to discuss your experience managing technical teams and handling escalations. We’re looking for someone who can inspire and develop others while tackling customer-critical issues head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our collaborative environment at Priva.
We think you need these skills to ace Technical Support Manager BMS in Watford
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your experience in the BEMS industry. We want to see your technical skills and leadership experience shine through, so tailor it to reflect what you can bring to the Technical Support Manager role.
Write a Short Motivation: In your motivation letter, be genuine! Tell us why you're excited about this role and how your background aligns with our needs. We love hearing personal stories that connect your experience to what we do at Priva.
Showcase Your Communication Skills: Since this role involves stakeholder management, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Priva
✨Know Your BEMS Inside Out
Make sure you brush up on your knowledge of Building Management Systems and the specific technologies mentioned in the job description, like BACnet and Modbus. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or developed technical teams in the past. Highlight any specific challenges you faced and how you overcame them, as well as your approach to coaching and mentoring.
✨Prepare for Technical Escalations
Think of some complex technical issues you've dealt with in previous roles, especially those that were customer-critical. Be ready to explain your thought process and how you resolved these situations, as this will demonstrate your problem-solving skills and ability to handle pressure.
✨Engage with Stakeholders
Communication is key in this role, so prepare to discuss how you've effectively managed relationships with various stakeholders in the past. Whether it's collaborating with sales teams or interfacing with R&D, showing that you can bridge gaps between different departments will be a big plus.
