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- Tasks: Lead the UK Technical Support team and manage technical escalations.
- Company: A top provider of building management solutions with a focus on innovation.
- Benefits: Competitive salary, pension, private healthcare, and professional development.
- Why this job: Make a real difference in customer support and improve processes in a dynamic environment.
- Qualifications: Experience in the BEMS industry and strong leadership skills.
- Other info: Hybrid role offering flexibility and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading building management solutions provider is seeking a Technical Support Manager to lead their UK Technical Support team. This hybrid role involves managing technical escalations, improving support processes, and collaborating with various stakeholders.
The ideal candidate will have significant experience in the BEMS industry, proven leadership skills, and the ability to handle customer-critical situations.
Competitive salary, pension, private healthcare, and professional development opportunities are offered.
Technical Support Manager - BEMS (Hybrid UK Lead) in Watford employer: Priva
Contact Detail:
Priva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager - BEMS (Hybrid UK Lead) in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the BEMS industry and let them know you're on the lookout for a Technical Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your leadership experiences and how you've handled customer-critical situations in the past. We want to hear about your problem-solving skills and how you’ve improved support processes.
✨Tip Number 3
Showcase your expertise! When you get the chance, share specific examples of your experience in the BEMS industry during interviews. This will help you stand out as a candidate who truly understands the technical aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Technical Support Manager - BEMS (Hybrid UK Lead) in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the BEMS industry and showcases your leadership skills. We want to see how you've handled customer-critical situations in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Manager role. Share specific examples of how you've improved support processes or managed technical escalations.
Showcase Your Collaboration Skills: Since this role involves working with various stakeholders, make sure to mention any relevant experiences where you’ve successfully collaborated with different teams. We love seeing teamwork in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Priva
✨Know Your BEMS Inside Out
Make sure you brush up on your knowledge of Building Energy Management Systems (BEMS). Be prepared to discuss specific technologies, trends, and challenges in the industry. This will show that you’re not just familiar with the basics but are genuinely passionate about the field.
✨Showcase Your Leadership Skills
As a Technical Support Manager, you'll need to demonstrate your leadership abilities. Think of examples from your past experiences where you've successfully led a team or managed a project. Be ready to explain how you handle conflicts and motivate your team during challenging times.
✨Prepare for Customer-Critical Scenarios
Expect questions about how you would handle customer-critical situations. Prepare some real-life examples where you resolved technical escalations effectively. Highlight your problem-solving skills and your ability to stay calm under pressure.
✨Engage with Stakeholders
Collaboration is key in this role, so be prepared to discuss how you’ve worked with various stakeholders in the past. Think about how you can communicate technical information clearly to non-technical audiences and how you’ve built relationships across departments.
