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For Companies At a Glance
- Tasks: Provide hands-on technical support for building management systems and troubleshoot issues.
- Company: Join Priva, a leader in building automation with a collaborative culture.
- Benefits: Competitive salary, bonus scheme, company car allowance, and private healthcare.
- Why this job: Make a real impact in the building automation industry while developing your skills.
- Qualifications: Experience in BEMS or HVAC, strong troubleshooting skills, and customer-facing communication.
- Other info: Remote, hybrid, or on-site options available across the UK with excellent career development.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Support Specialist, you will provide hands-on technical support for building management systems and building automation systems. You will troubleshoot issues, support partners and customers, contribute to knowledge sharing, and work closely with colleagues across Technical Support, Sales, and Priva HQ. This role can be remote, hybrid or on-site depending on your location within the UK.
Key responsibilities
- Provide technical support for BEMS solutions via phone, remote access, and on-site visits
- Investigate, analyse, and resolve BEMS hardware and software issues
- Escalate complex BEMS cases to R&D while maintaining ownership until resolution
- Support and facilitate training sessions, workshops, and partner enablement
- Contribute to documentation, best practices, and continuous improvement
- Support Sales with BEMS-related technical input and product demonstrations
What we’re looking for
- Essential
- Experience in the BEMS / building automation industry / HVAC
- Strong troubleshooting and problem-solving skills
- Customer-facing communication skills
- Willingness to learn and develop BEMS product expertise
- Located in the UK and willing to travel as needed
- Knowledge of BACnet, Modbus, M-Bus
- Experience with cloud-connected BEMS platforms
- Background in technical support, commissioning, or service roles within BEMS
Location
This role is open to candidates anywhere within the UK.
What we offer
- Competitive salary + bonus scheme
- Company car allowance
- Pension, private healthcare, and additional benefits
- Laptop, mobile phone, and home-working support
- Training and career development within the building automation industry
How to apply
Please apply with your CV and include a short motivation explaining your interest in this role and why you would like to work at Priva.
Technical Support Specialist BMS in Watford employer: Priva (The Netherlands)
Contact Detail:
Priva (The Netherlands) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist BMS in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the BEMS and building automation industry on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios related to BEMS and practice your troubleshooting skills. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your passion for learning! When you’re chatting with potential employers, highlight your willingness to develop expertise in BEMS products. Share any relevant courses or certifications you’ve completed to demonstrate your commitment to growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Priva. Let’s get you that Technical Support Specialist role!
We think you need these skills to ace Technical Support Specialist BMS in Watford
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your experience in the BEMS or building automation industry. We want to see your troubleshooting skills and any customer-facing roles you've had, so don’t hold back on showcasing those!
Write a Short Motivation: In your motivation letter, tell us why you're excited about this role and what makes you a great fit for our team. Be genuine and let your passion for technical support shine through!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and motivation to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at Priva (The Netherlands)
✨Know Your BEMS Inside Out
Make sure you brush up on your knowledge of building management systems and automation. Familiarise yourself with common issues and solutions, especially related to BACnet and Modbus. This will not only help you answer technical questions but also show your passion for the field.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving abilities and how you handle customer-facing situations.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable explaining complex concepts in simple terms. Remember, communication is key!
✨Be Ready to Learn and Adapt
Express your willingness to learn about new technologies and products. Highlight any previous experiences where you had to quickly adapt to new systems or processes. This shows that you're not just looking for a job, but are genuinely interested in growing within the industry.
