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- Tasks: Lead and develop a dynamic Technical Support team for building management systems.
- Company: Join a collaborative company at the forefront of building automation solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, and flexible working options.
- Why this job: Make a real impact in the BMS industry while developing your leadership skills.
- Qualifications: Strong background in BEMS/HVAC and experience managing technical teams required.
- Other info: Work in a supportive environment with excellent career growth opportunities.
The predicted salary is between 42000 - 60000 £ per year.
About the role
As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva’s building management system and building automation solutions. This is a hands-on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office.
Key responsibilities
- Lead, coach, and develop the Technical Support Specialists
- Act as escalation point for complex or customer-critical BMS-related technical issues
- Drive continuous improvement of support processes, documentation, and knowledge sharing
- Plan and facilitate BMS and product training for internal teams, partners, and Sales
- Act as the primary UK technical interface with Priva HQ and R&D
- Support product introductions, partner enablement, and key customer engagements
What we’re looking for
Essential
- Strong background in the BEMS / HVAC / building automation industry (hardware and/or software)
- Proven experience leading or managing technical teams in a BEMS environment
- Experience handling escalations and customer-critical technical situations
- Strong communication and stakeholder management skills
Desirable
- Experience delivering or facilitating BEMS or technical training
- Knowledge of BACnet, Modbus, M-Bus
- Experience with cloud-connected BEMS platforms
Location requirement
Candidates must ideally be based within approximately 2 hours’ travel of Watford.
What we offer
- Competitive salary + bonus scheme
- Company car allowance
- Pension, private healthcare, and additional benefits
- Laptop, mobile phone, and home-working support
- A collaborative, people-focused environment within the BMS industry
Technical Support Manager BMS in Watford employer: Priva (The Netherlands)
Contact Detail:
Priva (The Netherlands) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager BMS in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the BEMS and HVAC industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've handled escalations and led teams in the past. We want to see your passion for building automation shine through!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at StudySmarter, where we value collaboration and innovation in the BMS industry.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Technical Support Manager BMS in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the BEMS/HVAC industry. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Manager role. Share specific examples of how you've led teams or handled technical escalations in the past.
Showcase Your Communication Skills: Since this role involves stakeholder management, make sure your application reflects your strong communication skills. We love candidates who can convey complex technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Priva (The Netherlands)
✨Know Your BEMS Inside Out
Make sure you brush up on your knowledge of building management systems and automation solutions. Be ready to discuss specific technologies like BACnet and Modbus, as well as your experience in the BEMS/HVAC industry. This will show that you’re not just familiar with the jargon but can also apply it practically.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led technical teams in the past. Think about situations where you’ve handled escalations or coached team members through complex issues. Highlighting your people management skills will demonstrate that you’re ready for this hands-on leadership role.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your points effectively and keep the interview engaging.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
