At a Glance
- Tasks: Lead the launch and daily operations of an exciting new entertainment venue.
- Company: Join Prison Island, one of Europe’s fastest-growing indoor entertainment concepts.
- Benefits: Competitive salary, performance bonuses, staff discounts, and career progression opportunities.
- Other info: Hands-on role with excellent training and support from experienced leaders.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: 2+ years in management, strong leadership skills, and a passion for customer service.
An exciting opportunity has become available to join the management team opening a brand-new entertainment venue: Prison Island multi-activity venue in Leeds. We’re looking for an experienced, commercially aware Assistant General Manager who thrives in a fast-paced environment, enjoys developing people and is ready to play a key role in building an exciting new business from day one.
Working closely with the General Manager, you’ll help recruit and develop the team, establish the culture, set high operational standards and create an exceptional customer experience that keeps guests coming back.
About Us: Prison Island is one of Europe’s fastest-growing indoor entertainment concepts. Inspired by adventure games such as The Crystal Maze, teams move freely between a series of interactive challenge cells, testing their skill, teamwork, logic and physical ability as they compete for the highest score. The Leeds venue will combine Prison Island with a range of interactive experiences, creating one of the city’s most exciting leisure destinations.
Our planned activities include:
- Prison Island Challenge Cells
- Interactive Darts
- Interactive Mini Golf
- More activities to be confirmed
Welcoming families, friends, corporate groups, celebrations, schools, tourists and competitive social gamers alike.
The Role: Reporting to the General Manager, you’ll play a key role in the successful opening and day-to-day operation of Prison Island Leeds. You’ll support the General Manager in building and developing a high-performing team, delivering exceptional customer experiences and achieving ambitious business goals. This is a hands-on management role. You’ll be equally comfortable leading a busy shift, coaching your team, engaging with guests, reviewing performance or stepping in to solve any operational challenge. You’ll also be trusted to take responsibility for the venue in the General Manager’s absence, ensuring the business continues to operate safely, commercially and to the highest possible standards.
Key Responsibilities:
- Support the successful launch and day-to-day operation of the venue.
- Help recruit, train, coach and develop a high-performing and engaged team.
- Lead shifts and deliver exceptional customer experiences that generate five-star reviews and repeat business.
- Support the delivery of revenue, profitability, labour and business KPIs.
- Maximise sales opportunities through add-ons, upselling, multiple activities and repeat visits.
- Support rota planning, stock control, cash management and other operational controls affecting venue profitability.
- Help build relationships with local businesses, schools, universities, hotels and community organisations to generate awareness and bookings.
- Support local marketing and social media activity to drive visibility and engagement.
- Become an expert in the venue’s booking and operational systems and support the training of the wider team.
- Maintain the highest standards of presentation, cleanliness, equipment and operational excellence throughout the venue.
- Ensure health & safety procedures, company policies and operational standards are consistently followed.
- Support alcohol licensing compliance and ensure licensing conditions are followed when responsible for the venue.
- Lead by example, creating an energetic, professional and accountable team culture.
About You: You’ll be an experienced people leader who enjoys developing teams, improving performance and creating memorable customer experiences. You’ll understand how great customer service and strong commercial performance work together, and you’ll be comfortable using targets and KPIs to help drive the business forward. You’ll naturally take ownership, solve problems proactively and be willing to roll your sleeves up whenever required.
Essential Experience:
- A minimum of two years’ supervisory or management experience within leisure, hospitality, retail or another fast-paced customer-focused business.
- Proven experience leading, coaching and developing teams.
- Good commercial awareness with experience working towards business targets and KPIs.
- Experience managing busy shifts, customer service and operational standards.
- Experience supporting labour, rotas, stock or other operational costs.
- Excellent organisation and communication skills.
- A positive, hands-on approach with the confidence to lead from the front.
- Flexibility to work evenings, weekends and public holidays.
Desirable Experience:
- Experience opening a new venue or business.
- Experience within the leisure, hospitality or competitive socialising sector.
- Experience working within a licensed venue.
- Personal Licence Holder (or willing to obtain one).
- First Aid qualification.
- Full UK Driving Licence.
What We Offer: The opportunity to play a key role in opening an exciting new multi-activity venue. A competitive salary with performance-related bonus. The opportunity to help build the team and establish the culture from day one. Comprehensive training across all activities and operational systems. Ongoing support and development from the General Manager and Director. Genuine opportunities for progression as the business grows. Company pension. Staff discounts across our activities.
If you’re looking for the opportunity to take the next step in your management career and help build something special from the ground up, we’d love to hear from you. Apply today and help shape the future of Prison Island Leeds.
Assistant General Manager - Leeds employer: Prison Island Leeds
Prison Island Leeds offers an exciting opportunity for those looking to thrive in a dynamic and fast-paced environment. As part of a rapidly growing entertainment concept, employees benefit from comprehensive training, competitive salaries with performance bonuses, and genuine opportunities for career progression while helping to shape the culture and success of a brand-new venue. Join a passionate team dedicated to delivering exceptional customer experiences and enjoy staff discounts across our activities in one of the city's most vibrant leisure destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Prison Island Leeds. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Prison Island Leeds
Don't be shy about reaching out to Prison Island Leeds directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager - Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Prison Island Leeds and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Prison Island Leeds
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
