Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support families visiting loved ones in a welcoming environment.
- Company: Pact, a compassionate organisation dedicated to family support.
- Benefits: Generous leave, counselling services, and professional development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, organisational skills, and ability to work with diverse backgrounds.
- Other info: Join a friendly team and enjoy a supportive work culture.
Role Overview
Are you a real \’people person\’? Are you a quick learner who\’s organised and keen to help out? Well, you might just be the person we need. Read on…
As a Pact Visits Centre Assistant, you will provide support to families visiting loved ones. You will work as one of the family team based primarily in the prison\’s visitor centre, but also across the visits hall, play area and tea bar to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison.
About You
To be successful in this role you will have empathy and understanding of working with families in challenging circumstances, ideally involving prisoners and/or their families. You will also have excellent organisational skills and the ability to manage a demanding workload. You will support colleagues in Pact’s family work, have some IT skills and may even have knowledge of safeguarding/child protection. You\’ll be used to dealing with people from all sorts of backgrounds and working in partnership with different agencies and organisations. In short, you\’re a real \’people person\’ who will roll their sleeves up, work hard and add value to the visits centre team in any way that\’s needed.
Benefits
Pact offers a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to Apply
If you feel you meet the requirements of this post please complete an application form by clicking the \’apply now\’ button.
* Please note: we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity and Criminal Conviction Policy
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
Working Rota
- Mon/Tue/Wed WK1
- Mon/Thur/Sat/Sun WK2
Requirements and Vetting
- 6-month probationary period
- Verification of identity and proven right to work in the UK
- Satisfactory references from previous employers covering a 3-year period
- Declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment)
- Prison Vetting and an enhanced Disclosure and Barring Service check
- Being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison
- Certificate of good conduct if you have lived abroad for 12 months or more in the past 10 years while aged 18 or over
- Full, clean UK driving licence and vehicle would be desirable
#J-18808-Ljbffr
Visits Centre Assistant - 7.5 Hours employer: Prison Advice and Care Trust
Contact Detail:
Prison Advice and Care Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visits Centre Assistant - 7.5 Hours
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Pact and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about supporting families, think of examples from your past where you've helped others or dealt with challenging situations. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! While you want to be comfortable, make sure you look presentable. A smart-casual outfit can go a long way in making a good first impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Pact. Don’t wait too long, though – apply early to avoid missing out!
We think you need these skills to ace Visits Centre Assistant - 7.5 Hours
Some tips for your application 🫡
Show Your People Skills: Since this role is all about supporting families, make sure to highlight your experience working with people. Share examples of how you've helped others in challenging situations – it’ll show us you’re the right fit!
Be Organised: We love a candidate who can juggle tasks! In your application, mention any times you've managed multiple responsibilities or kept things running smoothly. It’ll give us confidence in your organisational skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to align your skills and experiences with what we’re looking for in the job description. It shows us you’ve done your homework and are genuinely interested.
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this opportunity.
How to prepare for a job interview at Prison Advice and Care Trust
✨Show Your People Skills
As a Visits Centre Assistant, you'll be working with families in challenging situations. Make sure to highlight your empathy and understanding during the interview. Share specific examples of how you've supported others in tough times, as this will demonstrate your suitability for the role.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Prepare to discuss how you manage your workload effectively. You could mention tools or methods you use to stay organised, or share a time when you successfully juggled multiple tasks without dropping the ball.
✨Familiarise Yourself with Safeguarding
Knowledge of safeguarding and child protection is a plus for this position. Brush up on relevant policies and practices before your interview. Being able to discuss these topics confidently will show that you're serious about creating a safe environment for families.
✨Be Ready to Discuss Teamwork
You'll be part of a team at the visits centre, so it's important to convey your ability to work collaboratively. Think of examples where you've worked well with others, especially in diverse settings. This will help illustrate that you're a true 'people person' who can contribute positively to the team.