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- Tasks: Lead and develop impactful services across London and the South East.
- Company: Pact, a charity focused on reducing reoffending and improving lives.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real difference in the community while leading strategic operations.
- Qualifications: Experience in operational leadership, preferably in charity or justice sectors.
- Other info: Pact values diversity and welcomes all applicants, including those with convictions.
The predicted salary is between 50000 - 60000 £ per year.
As the Head of Regional Operations, you will oversee the development and delivery of Pact’s services across the region. You will act as the strategic lead for key operational functions, ensuring the highest standards of delivery, compliance, and safety. This includes:
- Leading the volunteer strategy and associated processes
- Managing operational performance and reporting standards
- Monitoring safeguarding systems and health & safety protocols
- Overseeing data protection procedures and out-of-hours management provision
- Supporting HR processes, including recruitment
Additionally, you will contribute to Pact’s overall strategy by participating in policy‑focused and operational projects, as well as bids, tenders, and grant applications. You will work closely with the Regional Director, deputising as needed, and representing Pact at external meetings with key stakeholders such as commissioners, prison governors, and government officials.
Key Responsibilities
- Expand Pact’s reach, impact, and effectiveness across the region.
- Develop and deliver safe, evidence‑based, and cost‑effective services driven by service user involvement and diverse lived experiences.
- Build and nurture effective partnerships to reduce reoffending, strengthen continuity of care, and address health inequalities.
- Support the development of bids, tenders, and funding applications to increase income, contribute to corporate surplus, and achieve sustainable growth.
What We’re Looking For
- Proven experience in operational leadership, preferably in the charity or justice sector.
- Strong strategic and project management skills.
- A track record of managing safeguarding, health & safety, and compliance standards.
- Excellent communication and stakeholder management abilities.
- Experience in securing funding through bids, tenders, or grant applications.
How to Apply
If you feel that you meet the requirements of this exciting new role, please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other Information
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
Head of Regional Operations - London and South East employer: Prison Advice and Care Trust
Contact Detail:
Prison Advice and Care Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Regional Operations - London and South East
✨Tip Number 1
Network like a pro! Reach out to people in the charity and justice sectors, especially those connected to Pact. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your operational leadership skills and any successful projects you've managed. Use specific examples that demonstrate your ability to meet compliance standards and improve service delivery.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Pact or similar organisations to express your interest in working with them. Sometimes, they might have roles in the pipeline that aren’t advertised yet.
✨Tip Number 4
Keep your application materials sharp! Even though we’re focusing on landing the job, having a solid CV and cover letter ready can help you stand out when opportunities arise. Tailor them to reflect your understanding of Pact’s mission and how you can contribute to their goals.
We think you need these skills to ace Head of Regional Operations - London and South East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the key responsibilities listed in the job description. We want to see how you can expand Pact’s reach and impact!
Showcase Your Leadership Skills: As a Head of Regional Operations, your leadership experience is crucial. Be sure to provide examples of your operational leadership, especially in the charity or justice sector, to demonstrate your capability.
Highlight Communication Abilities: Effective communication is key for this role. Use your application to showcase your stakeholder management skills and any relevant experiences where you've successfully engaged with external partners.
Apply Early!: Don’t wait until the last minute! We might close the vacancy early if we get enough applications. So, get your application in as soon as you can through our website to ensure you don’t miss out on this exciting opportunity.
How to prepare for a job interview at Prison Advice and Care Trust
✨Know Your Stuff
Make sure you thoroughly understand Pact’s mission and the specific services they provide. Familiarise yourself with their operational strategies, especially around safeguarding and compliance, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your operational leadership abilities. Think about times when you successfully managed teams or projects, particularly in the charity or justice sector, and be ready to discuss how you can apply those skills at Pact.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, practice how you would communicate effectively with them. Be prepared to discuss your approach to building partnerships and managing relationships, especially with commissioners and government officials.
✨Funding Know-How
Brush up on your experience with bids, tenders, and grant applications. Be ready to talk about successful funding strategies you've implemented in the past and how you plan to contribute to Pact’s financial sustainability through these avenues.