At a Glance
- Tasks: Share your experiences to improve prison healthcare and support families in need.
- Company: Join Pact, a pioneering charity dedicated to transforming lives and promoting justice.
- Benefits: Flexible hours, competitive pay, wellness support, and discounts for charity workers.
- Other info: Full training provided; work alongside a supportive team in a dynamic environment.
- Why this job: Make a real difference by amplifying family voices in prison healthcare discussions.
- Qualifications: Must have a loved one in a London prison within the last 12 months.
The predicted salary is between 75 - 75 £ per hour.
- Listen to Families: Team Member (Casual)
- Homebased/hybrid, within commutable distance of Central Office, London, Peckham
- Prison and community-based service
- Casual
- Listen to Families Team Member
- Summary
A Listen to Families Team Member role is a flexible, paid position designed for people who currently have a loved one in a London prison, or whose loved one has previously been inside a London prison within the last 12 months.
Pact is working with the NHS in London to give families and carers more of a say in how prison healthcare is developed and delivered.
By sharing your experiences and discussing how to improve things, you’ll play an important part in making sure families and carers get their voices heard.
Playing your part in the team takes between 4 and 8 hours a month.
Team Members usually combine their work for Pact with other employment or caring responsibilities, and we design the roles to be as flexible as possible.
About you
- You will know what it’s like to have a loved one in a London prison.
Someone you are close to will either be serving time now, or have previously been inside a prison in London (HMP Brixton, HMP Belmarsh, HMP/YOI Feltham, HMP/YOI Isis, HMP Pentonville, HMP Thameside, HMP Wandsworth and HMP Wormwood Scrubs) or the Southeast (HMP Aylesbury, HMP Elmley, HMP Downview and HMP Huntercombe) within the last 12 months.
- The person imprisoned will be someone you care about and are close to.
For example, they might be your partner, son, husband, brother, nephew, uncle, cousin, grandfather, step-brother , step-father , family memberorafriend.
- You will have experience of supporting your loved one with their healthcare needsin prison.
They might havemental health, physical health, dentistryor eye-care needs– orhaveseveralissuesat the same time.
- You’llbe keen to help the NHS improvethe healthcare in prisonsby sharing your experiences.
Responsibilities
- You’ll share your experiences directly with NHS London and the organisations who provide healthcare in London prisons.
- You’ll give feedback on key questions that have come up through the Listen to Families programme’s work or that come from the NHS.
- You’lljoin focus groups about prison healthcare and feed into discussions about how it could improve.
- You’llstay in the loop remotely via our chat group and emails.
- You will attend a monthly video call with the whole Listen to Families team and contribute to discussions.
- You will come along to coffee mornings for people who have a loved one in prison and help everyone feel safe, comfortable and welcome.
- You’llcontribute to specific projects, working with others to develop recommendations about what needs to change.
- Working as part of a team, you’ll support others in the Listen to Families network as we work to improve prison healthcare together.
- You’ll learn about how healthcare happens in prisons – who does what and how different parts of the system work.
- Other tasks and opportunities may be available as the programme develops.
- You will receive full training and support from Pact.
- You’ll follow Pact’s policies and procedures, including safeguarding, data protection and confidentiality.
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued.
We work for the common good of Society, taking a public health-based approach.
We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales.
We are a diverse, inclusive, modern, and collaborative charity.
We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e. g. larger text) for candidates with disabilities, including those with neurodiversity.
Please contact us via hr. resume@prisonadvice. org. uk, if you require any support in engaging in our recruitment process.
Involvement payment of £150 per day (4 hours - 7.5 hours) or £75 per half day (4 hours or less)
- Hours
- 4 - 8 hours a month, flexible
- Flexible working
- Holiday pay
- EAP Scheme
- Charity worker discounts
- Wellness, inclusion and diversity groups
- 12-09-2026
- Job attachments
- Family_Team_Member_-_Role_Description_2026. docx
- #J-18808-Ljbffr
Listen to Families: Team Member (Casual) employer: Prison Advice and Care Trust
Prison Advice and Care Trust is an exceptional employer, dedicated to making a meaningful impact in the lives of families affected by incarceration. Located in Aylesbury, we foster a supportive work culture that values emotional resilience and adaptability, providing our employees with comprehensive benefits such as wellness programs and a cycle to work scheme. We are committed to employee growth, offering opportunities for professional development and the chance to engage in rewarding work that truly makes a difference.
Contact Details:
Prison Advice and Care Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Listen to Families: Team Member (Casual)
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Prison Advice and Care Trust, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Prison Advice and Care Trust. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Prison Advice and Care Trust's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Listen to Families: Team Member (Casual)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Prison Advice and Care Trust. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Prison Advice and Care Trust.
How to prepare for a job interview at Prison Advice and Care Trust
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Prison Advice and Care Trust.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Listen to Families: Team Member (Casual) at Prison Advice and Care Trust.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Prison Advice and Care Trust that you're ready to hit the ground running in the Listen to Families: Team Member (Casual) role.
