At a Glance
- Tasks: Lead family services at HMP Send and manage operations across multiple sites.
- Company: Join a supportive team dedicated to improving lives in the criminal justice sector.
- Benefits: Enjoy generous holiday, pension scheme, and professional development opportunities.
- Other info: Flexible hours with occasional weekend work and a commitment to inclusivity.
- Why this job: Make a real difference in the lives of prisoners and their families.
- Qualifications: Experience in managing services and strong relationship-building skills required.
The predicted salary is between 38343 - 38343 £ per year.
We're looking for an experienced Family Services Contracts Manager (internally a Programme Manager) to lead the delivery of family and significant others services at HMP Send and oversee service delivery and line manage staff across HMPs Downview, Highdown and Coldingley.
What you’ll be doing:
- Manage day‑to‑day operations across your allocated sites.
- Contribute to operating plans and performance monitoring.
- Provide regular reports to your line manager.
- Secure contractual targets and ensure prisoners, family members and carers remain central to the service.
- Lead recruitment, selection and induction.
- Support training and development.
- Build strong relationships with HMPPS, prime contractors, healthcare providers and voluntary partners.
- Embed learning into programme delivery.
What we’re looking for:
- Experience of managing services and staff across multiple sites, preferably in criminal justice, social care or voluntary sector.
- Strong understanding of the challenges facing prisoners and their families.
- Ability to build productive relationships with statutory and voluntary sector partners.
- Experience of performance monitoring, reporting and data‑driven service improvement.
- Competence in recruiting, inducting and developing staff, volunteers and peer supporters.
- A collaborative approach that works across organisational boundaries, sharing learning and best practice.
- A commitment to involving the voices of people with lived experience in service design and delivery.
Benefits:
- Free advice, information and counselling service.
- Contributory pension.
- Corporate eye care scheme.
- Cycle‑to‑work scheme.
- Generous holiday entitlement.
- Training events and induction support.
- A supportive team environment.
Hours: 37.5 hours per week, with occasional weekend and evening work.
Salary: £38,343 per annum (including market supplement).
Equal Opportunity: We are an equal opportunity employer and welcome applicants with a criminal conviction (subject to risk assessment). The role is subject to a 6‑month probationary period, identity verification, proof of right to work, reference checks, risk assessment, Prison Vetting and a DBS check.
Family Services Contracts Manager in Guildford employer: Prison Advice and Care Trust
Pact is an exceptional employer, offering a supportive team environment and a commitment to employee growth through comprehensive training and development opportunities. With a focus on meaningful service delivery in the criminal justice sector, employees benefit from generous holiday entitlement, a contributory pension, and unique initiatives like the cycle-to-work scheme, all while making a significant impact on the lives of prisoners and their families at HMP Send and surrounding sites.
Contact Details:
Prison Advice and Care Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Services Contracts Manager in Guildford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Prison Advice and Care Trust.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Prison Advice and Care Trust.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Prison Advice and Care Trust.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Prison Advice and Care Trust. Apply directly through us to stand out!
We think you need these skills to ace Family Services Contracts Manager in Guildford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Prison Advice and Care Trust. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Family Services Contracts Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Prison Advice and Care Trust
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Prison Advice and Care Trust. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
