At a Glance
- Tasks: Lead family services at HMP Send and manage operations across multiple sites.
- Company: Join a supportive team dedicated to improving lives in the criminal justice sector.
- Benefits: Enjoy generous holiday, pension scheme, and professional development opportunities.
- Other info: Flexible hours with occasional weekend work and a commitment to inclusivity.
- Why this job: Make a real difference in the lives of prisoners and their families.
- Qualifications: Experience in managing services and strong relationship-building skills required.
The predicted salary is between 38343 - 38343 £ per year.
We're looking for an experienced Family Services Contracts Manager (internally a Programme Manager) to lead the delivery of family and significant others services at HMP Send and oversee service delivery and line manage staff across HMPs Downview, Highdown and Coldingley.
What you’ll be doing:
- Manage day‑to‑day operations across your allocated sites.
- Contribute to operating plans and performance monitoring.
- Provide regular reports to your line manager.
- Secure contractual targets and ensure prisoners, family members and carers remain central to the service.
- Lead recruitment, selection and induction.
- Support training and development.
- Build strong relationships with HMPPS, prime contractors, healthcare providers and voluntary partners.
- Embed learning into programme delivery.
What we’re looking for:
- Experience of managing services and staff across multiple sites, preferably in criminal justice, social care or voluntary sector.
- Strong understanding of the challenges facing prisoners and their families.
- Ability to build productive relationships with statutory and voluntary sector partners.
- Experience of performance monitoring, reporting and data‑driven service improvement.
- Competence in recruiting, inducting and developing staff, volunteers and peer supporters.
- A collaborative approach that works across organisational boundaries, sharing learning and best practice.
- A commitment to involving the voices of people with lived experience in service design and delivery.
Benefits:
- Free advice, information and counselling service.
- Contributory pension.
- Corporate eye care scheme.
- Cycle‑to‑work scheme.
- Generous holiday entitlement.
- Training events and induction support.
- A supportive team environment.
Hours: 37.5 hours per week, with occasional weekend and evening work.
Salary: £38,343 per annum (including market supplement).
Equal Opportunity: We are an equal opportunity employer and welcome applicants with a criminal conviction (subject to risk assessment). The role is subject to a 6‑month probationary period, identity verification, proof of right to work, reference checks, risk assessment, Prison Vetting and a DBS check.
Family Services Contracts Manager in Guildford employer: Prison Advice and Care Trust
Prison Advice and Care Trust is an exceptional employer, dedicated to making a meaningful impact in the lives of families affected by incarceration. Located in Aylesbury, we foster a supportive work culture that values emotional resilience and adaptability, providing our employees with comprehensive benefits such as wellness programs and a cycle to work scheme. We are committed to employee growth, offering opportunities for professional development and the chance to engage in rewarding work that truly makes a difference.
Contact Details:
Prison Advice and Care Trust Recruitment Team
