We are looking to recruit a Family Support Worker based at HMP Belmarsh. You will work as one of the Pact Family team, and you will be based between the Visitor Centre and Visits Hall, providing support, advice and guidance to families who are visiting prisoners, supporting the Cafe Service which is a Social Enterprise and the organising the play activities for children. This will ideally suit individuals willing to work in a multi-disciplinary approach across all areas.
You will take personal responsibility for excellence, ensuring there is a focus on customer service, with staff and volunteers and prisoners treating all customers with respect and by providing a welcoming and friendly service that feels joined up to the rest of the Pact family services.
About you:
To be successful in this role you will have demonstrable experience and understanding of customer service. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have a good understanding of safeguarding, confidentiality and data protection. You will have knowledge and experience of good practice in promoting diversity and making services accessible to all. You will have good communication skills, both written and verbal, with the ability to communicate effectively to a range of people including prisoners and their families, prison staff, other agencies and colleagues.
What Pact Offer:
Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting CTC Level Clearance and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
Hours
30 hours per week
Cycle to Work Scheme
Life Assurance
Season Ticket Loan
EAP Scheme
08-10-2026
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Family Support Worker - 30 hours employer: Prison Advice and Care Trust
At Prison Advice and Care Trust, we pride ourselves on being an exceptional employer that values compassion and collaboration. Located at HMP Erlestoke, our work culture fosters a supportive environment where employees can thrive through continuous professional development and meaningful engagement with families. We offer unique opportunities to make a real difference in the lives of prisoners and their loved ones, ensuring that our team feels valued and empowered in their roles.
Contact Details:
Prison Advice and Care Trust Recruitment Team
