At a Glance
- Tasks: Support families visiting loved ones, organise family days, and facilitate prison visits.
- Company: Join Pact, a supportive organisation dedicated to helping families in challenging situations.
- Benefits: Enjoy generous leave, counselling services, and opportunities for professional development.
- Other info: Pact values diversity and welcomes all applicants, including those with criminal convictions.
- Why this job: Make a real difference in families' lives during tough times while gaining valuable experience.
- Qualifications: Experience working with families in challenging environments and strong organisational skills.
The predicted salary is between 24000 - 36000 £ per year.
London Region (Frequent travel across the region)
Family Engagement
Casual
Join us as a Family Support Worker (Visits Centre Assistant) and become an integral part of our dedicated team at the Visitor Centre. You'll be at the heart of providing essential support to families visiting their loved ones. With a range of services including play and children's activities, as well as catering, you'll play a vital role in ensuring families feel welcomed and supported during their visits.
Working alongside the PACT Family team, you'll primarily be based in the bustling visitor centre and visits hall, where you'll offer valuable support, advice, and guidance to families. From facilitating prison visits to organising family days, and supporting the play service, you'll make a real difference in the lives of those affected by incarceration. Join us in this rewarding role where you'll be part of creating meaningful connections and providing much-needed support to families during challenging times.
About You:
To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact's family work and also have knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.
What Pact Offer:
Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
£14.80 per hour
Hours
Casual
- Cycle to Work Scheme
- Life Assurance
- Season Ticket Loan
- EAP Scheme
07-10-2026
Job attachments
JD_-_Casual_Family_Support_Worker_-_London_Prisons.docx
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Casual Visits Centre Assistant employer: Prison Advice and Care Trust
Prison Advice and Care Trust is an exceptional employer, dedicated to making a meaningful impact in the lives of families affected by incarceration. Located in Aylesbury, we foster a supportive work culture that values emotional resilience and adaptability, providing our employees with comprehensive benefits such as wellness programs and a cycle to work scheme. We are committed to employee growth, offering opportunities for professional development and the chance to engage in rewarding work that truly makes a difference.
Contact Details:
Prison Advice and Care Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Visits Centre Assistant
✨Tip Number 1
Get to know the organisation! Research Pact and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in supporting families.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenging situations with families. Use examples from your past experiences to demonstrate your skills and understanding of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our team at Pact.
We think you need these skills to ace Casual Visits Centre Assistant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting families shine through. We want to see that you genuinely care about making a difference in challenging environments.
Tailor Your Experience:Make sure to highlight any relevant experience you have working with families, especially in tough situations. We’re looking for specific examples that demonstrate your skills and understanding of the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Prison Advice and Care Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Visits Centre Assistant. Familiarise yourself with the services provided at the visitor centre and think about how your experience aligns with supporting families in challenging environments.
✨Showcase Your Interpersonal Skills
This role requires excellent communication skills, so be ready to share examples of how you've successfully built relationships with families or worked in a team. Think of specific situations where your interpersonal skills made a difference.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations, especially those involving families. Prepare by thinking of scenarios where you had to provide support or guidance, and how you approached those challenges.
✨Demonstrate Your Organisational Skills
Since the role involves managing a demanding workload, be prepared to discuss how you prioritise tasks and stay organised. Share any tools or methods you use to keep track of your responsibilities, especially in a busy environment.
