Family Visits Manager

Family Visits Manager

Join to apply for the Family Visits Manager role at Prison Advice and Care Trust (Pact).

Pay Range

This range is provided by Prison Advice and Care Trust (Pact). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Key Responsibilities

• Service Delivery: Provide comprehensive services ensuring that prisoners, their children, carers, and other relatives receive appropriate advice, guidance, learning opportunities, care, and support to maintain or enhance positive relationships.
• Referral Pathways Development: Develop and implement effective referral pathways for families, prisoners, and other professionals to access family support services, and establish connections with other relevant services to ensure seamless integration and support.
• Family Support Work: Manage a caseload of family support cases related to prisoners, conduct detailed assessments to inform and tailor support for the family unit, ensuring personalised and effective interventions.
• Advocacy for Families: Advocate for the rights and needs of families dealing with imprisonment; promote their human rights and ensure their voices are heard and considered at all levels of decision‑making and service provision.

About You

• Demonstrable ability to coordinate a broad range of services.
• Experience and understanding of working with families in a challenging multi‑agency environment, preferably involving offenders and/or their families.
• Excellent organisational skills and the capacity to manage a demanding workload.
• Ability to contribute to the planning and development of Pact’s family work.
• Knowledge of safeguarding and child protection practices.
• Exceptional interpersonal communication skills and the ability to build partnerships with various agencies.

Organisation

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoners’ children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values that emphasise the intrinsic dignity of every human being and a focus on human relationships, family and community.

What We Offer

Benefits include a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle‑to‑work scheme and generous holiday entitlement. You will have the opportunity to attend training events and undergo a thorough induction process supported by a friendly and enthusiastic team.

How to Apply

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the ‘apply now’ button.

Equal Opportunity

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Location & Hours

Location: Feltham
Hours: 37.5 hours per week

Contact

Please contact us if you require any support in engaging in our recruitment process.