Disaster Restoration Pickup and Delivery Team Member in Plymouth

Electronic Restoration Services (ERS) is a disaster restoration company specializing in the restoration of both consumer and commercial electronics and appliances. We are currently seeking a reliable and diligent person who knows how to unhook and re-hook up appliances and electronics. This Team Member will be responsible for safely labeling, inventorying, and transporting items from the customer’s location to our warehouse, and then delivering the equipment back to the customer and reinstalling it.

ERS has a full benefits package which includes medical, dental, vision, life insurance, short- and long-term disability, paid time off, paid holidays, and retirement plan.

Responsibilities

• Represent ERS in a professional manner and act as primary customer contact when management is not present on a job site.
• Correctly inventory all items at the job site in the ERS inventory system using an iPad.
• Disconnect and wrap all cables, remotes, and ancillary equipment and keep with proper equipment.
• Map and label where the items were located and how they are to be reconnected.
• Detail any damage or existing condition of each item.
• Wrap and protect the items prior to transporting and loading on the truck.
• Ensure all RUSH items are identified, tagged, and placed on the RUSH Cart immediately upon return.
• Complete all required paperwork and tracking systems updates to reflect job status.
• Ensure all items used and special circumstances are noted on appropriate paperwork to identify supplies used and reasons for the length of time spent on each job.
• Submit all paperwork to appropriate persons.
• Complete all DOT paperwork and ensure compliance with DOT requirements.
• Maintain assigned vehicle(s), tools, equipment, and supplies.
• Perform final walk-throughs to ensure all water, gas, and electrical lines have been capped and all items have been removed and/or tagged and that no items/tools are left at the job site.
• Ensure all items are properly installed, tested, and cleaned for all deliveries.
• Ensure all items are on the truck prior to departing for deliveries.
• Ensure team members take all precautions to ensure no damage is made to customers’ property.
• Ensure each job site is left clean.

Requirements

• A valid Driver’s License with a clean driving record.
• Ability to lift up to 75lbs.
• Capable of safely moving heavy appliances in and out of a facility/home.
• Ability to disconnect and connect electronics, including hardwire appliances and built-in appliances.
• Ability to properly cap gas, electric, and water lines.
• Be able to use an iPad and learn the ERS software system.
• Good communication ability, including the ability to speak, read, and write English.
• Able to be bonded (no prior convictions).
• Neat, well-groomed appearance.

Additional Responsibilities

• Report to work at scheduled times.
• Be available for non-scheduled work requirements as needed.
• Maintain appearance and demeanor representative of the ERS image.
• Cooperate with direct supervision and perform duties assigned by supervisors.
• Cooperate with other service technicians and perform duties assigned.
• Inspect own work and ensure that it is complete, thorough, and meets ERS quality standards and meets or exceeds customer expectations.
• Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician/clinic specified by ERS.
• Attend and participate in all staff meetings as requested.
• Abide by all rules, regulations, and policies contained in the Employee Handbook, Safety Manual, and Employment Agreement including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction.
• Manage customer relations.
• Properly use and maintain the ERS vehicle in accordance with the manufacturer’s recommendations and ERS procedures.
• Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures.
• Report all deficiencies or unusual characteristics of the ERS vehicle or equipment on the appropriate ERS form.
• Document all job activity using the proper forms and by filling them out completely and legibly.
• Keep job or customer files neat, organized, and secure and keep its contents confidential.
• Participate in ongoing training programs sponsored by the company and/or affiliated organizations.
• Demonstrate competency in the knowledge and skills required for position by successfully passing exams needed to obtain trade-specific certifications.

Compensation

Compensation: $20.00 per hour.