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- Tasks: Provide excellent front-line service to residents and manage various property-related tasks.
- Company: Join Grainger, the UK's largest listed residential landlord with a vibrant culture.
- Benefits: Enjoy competitive salary, health cash plan, pension, and generous annual leave.
- Why this job: Be part of a growing team that shapes communities and enriches lives.
- Qualifications: Experience in customer service or hospitality is essential; strong communication skills are a must.
- Other info: Dynamic work environment with plenty of opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Salary Competitive + Benefits
Location: Milton Keynes
Published: 10 hours ago • Closing in 18 days
This is a permanent, full-time vacancy that will close in 18 days at 23:59 GMT.
Responsibilities:
- Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person.
- Ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.
- Deliver the Grainger customer service strategy and standards.
- Increase resident satisfaction with service delivery.
- Work closely with company-wide colleagues to ensure excellent customer service.
- Encourage and support resident engagement.
Skills & Experience:
- Experience working in organisations providing market rental properties, travel & tourism or hospitality is essential.
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required.
- Strong experience working at business/private events would be beneficial.
- Experience of working in a team.
- Qualifications in property or customer service would be advantageous.
- Experience of working towards and achieving targets.
- A good communicator with strong interpersonal skills, including the ability to listen.
The Company:
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
Benefits At a Glance:
- Pension
- Health Cash Plan
- Annual Leave
- Cycle to Work
The Values:
- Innovation – We are creative and fearless in our work.
- Accountability – We take ownership of our work and lead from the front.
- Teamwork – We collaborate widely and build supportive environments.
Welcome to Grainger
What’s It Like To Work At Grainger:
These are exciting times for Grainger plc, an award-winning FTSE250 property company. As the UK’s largest listed residential landlord, we are leading the way in the UK private rented sector and build-to-rent sector, with a £3.4bn portfolio of ~11,100 rental homes in operation today. Over the next five years our business will continue to grow, with a pipeline of secured build-to-rent development projects totalling 4,730 homes and £1.4bn. Grainger is creating thousands more rental homes by investing in cities across the UK. We operate in one of the most exciting and newest property markets in the UK, the emerging build-to-rent sector. We build high quality homes for rent, serviced by Resident Services Teams, and with amenities including lounge, gym and coworking space. We are committed to sustainability and diversity, and to making a positive social impact locally. Grainger’s core purpose is Renting homes and Enriching lives, backed by four values: Every home matters; People at the heart; Leading the way; Exceeding expectations.
Katherine Stephens, Director of Forward Funding Delivery: "I love that we are creating beautiful buildings that will shape communities for years to come."
Sriya Bhandari, Senior Commercial Finance Manager: "I really enjoy the dynamic nature of my role and Grainger’s values – people at the heart & exceeding expectations align with my personal values. No two days are the same and opportunities to grow professionally are plenty!"
Note: This description reflects the current content and structure of the role posting. The advert may close early if a suitable applicant applies before the closing date.
Resident Services Associate in Milton Keynes employer: Prism Interiors
Contact Detail:
Prism Interiors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grainger's values and think about how your experiences align with them. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice your customer service scenarios! Since the Resident Services Associate role is all about providing top-notch service, think of examples from your past where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it's really like to work at Grainger. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining the Grainger team. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Services Associate in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Services Associate role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and colleagues, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with others.
Highlight Relevant Experience: If you've worked in property management, hospitality, or customer service before, make sure to showcase that experience. We love seeing candidates who understand the industry and can hit the ground running!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Prism Interiors
✨Know Your Customer Service Strategies
Familiarise yourself with Grainger's customer service strategy and standards. Be ready to discuss how you can contribute to increasing resident satisfaction and delivering high-quality services. Think of specific examples from your past experiences that demonstrate your commitment to excellent customer service.
✨Showcase Your Teamwork Skills
Since teamwork is crucial for this role, prepare to share instances where you've successfully collaborated with colleagues. Highlight how you’ve supported team goals and contributed to a positive work environment, especially in settings like hospitality or property management.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you handle challenges, particularly in a front-line service context. Think of scenarios where you’ve had to think on your feet, whether it’s managing a difficult resident interaction or resolving an issue during an event. This will show your ability to maintain composure and deliver results under pressure.
✨Understand Health & Safety Requirements
Since awareness of health and safety is essential, brush up on relevant regulations and be ready to explain how you would implement these in your role. Showing that you take H&S seriously will demonstrate your professionalism and commitment to creating a safe environment for residents and staff alike.
