At a Glance
- Tasks: Provide top-notch customer service and support for our clients and colleagues.
- Company: Join Prism Healthcare, a leader in mobility solutions with over 30 years of experience.
- Benefits: Enjoy competitive salary, 25 days holiday, health plan, and ongoing training.
- Other info: Be part of a friendly team with great career growth opportunities.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, admin experience, and proficiency in Microsoft Office.
The predicted salary is between 22050 - 26950 £ per year.
Why Prism Healthcare
We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes.
Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment.
Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.
The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.
Role Description
In this role you will be responsible for responding to customer queries and providing an industry leading level of service, for our internal and external customers.
This is a full time, fixed term role for 12 months Maternity Leave Cover.
Essential Duties
- Answer and direct telephone calls
- Respond to e-mails
- File sales paperwork correctly and with relevance
- Assist with customer enquiries and advise where necessary
- Develop and maintain professional working relationships with customers
- Processing/collating management information as and when required
- Process sales orders, purchase orders and quotes as and when required
- Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
- Working as directed by Direct Line Supervisor
- Personal Characteristics (Attitude)
- Excellent telephone manner
- Good background in administration
- Accurate data entry skills
- Ability to work under own initiative
- Excellent communication skills both written and spoken
- Excellent organisation skills
- Ability to multi task and stay calm under pressure
- Keen eye for detail
• Experience of Microsoft Office. With particular reference to
- Excel
- Word
- Good understanding of geography of UK
- Team Focused
So.. why us?
- Alongside working in a supportive and friendly environment, you’ll also receive:
- Competitive Salary, paid monthly
- Ongoing training and development
- 25 days holiday, plus bank holidays
- Pension Scheme, matched contribution/salary sacrifice
- BHSF health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
- Life Assurance Scheme
- Long Service Awards
- Holiday Purchase Scheme
- Employee Recognition Scheme
Customer Services Administrator (12 month Maternity Cover) in Rhyl employer: Prism Healthcare
As a Talent & Development Specialist at our Grange Moor, Wakefield location, you'll thrive in a dynamic and supportive environment that values innovation and personal growth. We offer a flexible work culture, competitive benefits including a healthcare cash plan and generous annual leave, and the unique opportunity to shape recruitment and learning strategies across a diverse group of around 700 people. Join us to make a meaningful impact while enjoying the benefits of a collaborative team atmosphere and the chance to implement cutting-edge AI and digital tools in your work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator (12 month Maternity Cover) in Rhyl
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prism Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prism Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator (12 month Maternity Cover) in Rhyl
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prism Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Prism Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prism Healthcare!
How to prepare for a job interview at Prism Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
