Prism Healthcare Ltd. is seeking a Service Desk Team Lead to oversee daily IT support operations in Wakefield. You will guide a team of technicians, ensuring high-quality support to end users and maintaining excellent customer service standards.
The role emphasizes leadership, troubleshooting, and service-improvement initiatives. Experience with ITSM, M365, Windows environments, and Active Directory is required, with a focus on maintaining effective incident management and timely resolution of
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IT Helpdesk Team Lead — Lead, Coach & Improve SLAs in Wakefield employer: Prism Healthcare Ltd.
Prism Healthcare Ltd. is an excellent employer, offering a supportive work culture where employees are encouraged to grow and develop their skills in the field of quality management for medical devices. With 25 days of holiday, comprehensive health plans, and a pension scheme, employees enjoy a balanced work-life experience while contributing to meaningful projects that enhance healthcare standards.
